Senior telesales (night-shift)

1-3 Years

Save

Early Applicant

Job Description

Job Description

Conduct outbound calls (Telesales) to customers to introduce and sell sterilizer machines/autoclaves (products related to the nail industry).
Receive and handle customer inquiries, requests, and complaints; perform customer care and sales activities via phone calls, online chat, and email.
Support product promotion through telemarketing activities.
Successfully transfer qualified customers to the partners order processing department.
Update customer information into the companys database.
Carry out consultation and customer care calls for specific campaigns.
Prepare daily, weekly, monthly, and quarterly reports.
Provide training for new staff when necessary.
Supervise Telesales agents.
Ensure all KPI targets are achieved.
Training period: counted as probation period (85% of total salary).

Candidate Requirements

Agent Qualifications

Minimum education: College degree, preferably in Business, Marketing, or related fields.
Fluent in English communication; must provide certification equivalent to IELTS 5.0 or Aptis level B2.
Proficient in Microsoft Office Specialist (MOS).

Professional Skills

Industry Experience

Experience in the beauty or cosmetics industry.
Experience in the nail industry is a strong advantage and will be prioritized during interviews.

Soft Skills

Strong listening and customer care skills, with the ability to effectively receive and process information.
Strong closing skills and effective objection-handling.
Good management and organizational skills.

Attitude Requirements

Benefits

13th-month salary bonus & holiday bonuses (April 30 May 1, September 2, New Year), birthday gifts.
Provided training in soft skills and professional knowledge before starting.
Participation in professional training programs and company activities such as travel, cultural events, sports, and team-building.
Company policy for personal events (weddings, funerals, sickness).
Dynamic and open working environment with opportunities for learning and career advancement.
Annual leave: 12 days per year.
Other benefits in accordance with Vietnamese Labor Law.