Senior Store Manager

3-5 Years

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Early Applicant

Job Description

Job Description

Lead and supervise a team of 20–30 staff, including recruitment, training, scheduling, and performance evaluation.
Build and maintain a positive working environment, fostering teamwork, motivation, and individual development.
Monitor and analyze sales performance; implement sales strategies to achieve and exceed revenue targets while optimizing profitability.
Manage store operations at scale (over 9,000 SKUs), ensuring efficiency in merchandising, sales, and inventory flow.
Oversee inventory management, including ordering, replenishment, stock-taking, and loss prevention.
Ensure store visual merchandising meets brand standards, creating an attractive shopping environment to drive sales.
Deliver excellent customer service by effectively handling customer inquiries, feedback, and complaints.
Ensure compliance with store policies and procedures, including cash handling, loss prevention, and safety regulations.
Collaborate in executing marketing initiatives to attract new customers and improve customer retention.
Stay updated on market trends, competitor activities, and industry developments to identify opportunities for improvement.
Prepare regular reports on sales, inventory, and key performance indicators to support business decisions.

Job RequirementsExperience & Education

Bachelor's degree in a relevant field.
3–4 years of experience in retail, including at least 1–2 years in a Store Manager (or equivalent leadership) role.
Proven experience managing teams of 20–30 employees.
Preferably experienced in handling multiple product categories or managing large-scale stores (over 9,000 SKUs).

Skills & Competencies

Strong leadership skills with the ability to inspire and develop teams.
Solid analytical skills with a good understanding of sales principles and performance metrics.
Excellent communication and interpersonal skills to effectively engage with staff, customers, and stakeholders.
Strong customer service mindset with the ability to handle challenging situations professionally.
Good organizational and time management skills, with the ability to prioritize tasks effectively.
Strong knowledge of inventory management, merchandising, and retail operations.
Proficiency in POS systems and retail management software.
Ability to work under pressure, with a proactive and continuous learning mindset in a fast-paced environment.

Additional Requirements

Proficient in Microsoft Office, especially Excel.
Willing to work flexible shifts, including evenings, weekends, and public holidays.
Good command of English; Mandarin is a plus.