About Temenos
Temenos is a global leader in banking technology. Through our market-leading core banking suite and best-in-class composable solutions, we are modernizing the banking industry. Banks of all sizes utilize our adaptable technology – on-premises, in the cloud, or as SaaS – to deliver next-generation services and AI-enhanced experiences that elevate banking for their customers. Our mission is to create a world where people can live their best financial lives.
VALUES
Care About Transforming The Banking Landscape.
Commit to being part of an exciting culture and product evolving within the financial industry.
Collaborate effectively and proactively with teams within or outside Temenos.
Challenge yourself to be ambitious and achieve your individual as well as the company targets.
Purpose Of The Job
Support clients during implementation of the T24 product implementation, upgrade and post go live support.
Responsibilities And Accountabilities
Primary responsibility is in ticket resolution. Understand the details provided in the logged ticket. Validate the completeness of the information provided and where required collect further information from the client to resolve the ticket raised.
- Check for availability of the supporting documents for recreating the problem reported by the clients.
- Research database for similar reported problem(s).
- Request for further information from client, if required.
- Recreation of the problem.
- Detailed analysis of the problem and coding, testing of the change request/fix.
- Providing temporary workaround (till the actual solution is delivered) where feasible.
- Clarify doubts and assist the team members to resolve the issue.
- Review the updates and any documents prepared by the team members.
Requirements
- Degree in Computer Science or related IT discipline.
- Minimum 4 years experience in a Technical Helpdesk role.
- Strong analytical skills, organized, process driven and detail oriented.
- Good Interpersonal and Communication Skills.
- Must have technical knowledge - Transact, Info Basic, Jbase , Java, Apache Tomcat.
- Products knowledge - Securities ,Derivatives, FATCA, Fiduciary, Structure Products, Asset Management, Funds Transfer, Loans and Deposits, OFS, Enquiry Reports, COB Reports, Accounts, Deal Slips, EB Composite Screen, Versions, Integration Framework(IF).
- Tools - Tortoise SVN, Jira and RTC,EDS,UXP,TAFJ
SOME OF OUR BENEFITS Include
- Maternity leave: Transition back with 3 days per week in the first month and 4 days per week in the second month
- Civil Partnership: 1 week of paid leave if you're getting married. This covers marriages and civil partnerships, including same sex/civil partnership
- Family care: 4 weeks of paid family care leave
- Recharge days: 4 days per year to use when you need to physically or mentally needed to recharge
- Study leaves: 2 weeks of paid leave each year for study or personal development
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