A fast-growing international technology team is expanding its engineering capability in Vietnam and is looking to hire a SeniorSOC Engineer, who will play a critical leadership role in driving 24/7 Security Operations Centre excellence.
This is an opportunity to step into a high-visibility position, leading frontline cyber defense while shaping service delivery for enterprise clients. This role is responsible for overseeing 24/7 SOC operations, driving service excellence, and ensuring effective incident response for our clients.
Responsibilities:
Service Excellence & Continuous Improvement
- Deliver cybersecurity services aligned with SLAs and KPIs
- Enhance SOC processes, tools, and detection capabilities
- Partner with internal teams on customer onboarding and operational support
Client Engagement & Escalation Management
- Serve as the senior escalation point for key clients
- Build strong, trust-based relationships with stakeholders
- Proactively identify risks and opportunities to improve service value
Reporting & Strategic Insights
- Provide regular updates on operations, risks, and performance metrics
- Analyze incident trends and customer feedback to drive improvements
- Contribute to the evolution of SOC tools, capabilities, and offerings
Requirements:
- 5+ years of experience in SOC/cybersecurity service delivery
- At least one certification: CISSP, CISA, or CISM
- Bachelor's degree in Cyber Security, Information Security, or related field (Master's is a plus)
- Fluent in English
- Proven experience in SOC operations with strong incident handling expertise
- Hands-on knowledge of SIEM, threat intelligence, IDS/IPS, firewalls, and malware analysis
- Ability to perform under pressure with strong analytical and decision-making skills
- Willingness to work in a 24/7 SOC environment
