YOUR JOB RESPONSIBILITIES
- Provide support to customers of our services during business hours and in a rotating support roster due to the 24x7 nature of the services;
- Work on Change Requests, Incidents, Defects and Problem Records;
- Managed the full lifecycle of application deployment, successfully executing releases and hotfixes per year using automated CI/CD pipelines built with Jenkins and Harness.
- Acted as the lead responder for 24x7 support, resolving production incidents annually and driving post-mortem analysis to strengthen system resilience.
- Served as a key technical point of contact for banking staff, investigating and resolving business-critical issues to ensure operational continuity for internal stakeholders.
- Engineered a seamless migration from AWS ECS to EKS, enhancing the platform's scalability and maintainability with zero disruption to banking services.
- Implement and maintain monitoring solutions for Web applications and microservices architecture.
- Built and scaled a sophisticated observability stack using Splunk, CloudWatch, and AppDynamics, and led the successful migration of critical alerting systems from Splunk to the OpenSearch platform to enhance query performance and reduce operational costs.
YOUR SKILLS AND EXPERIENCE
- 5+ years strong experience in SRE & DevOps/Platform domain with weight 80% SRE + 20% DevOps/Platform knowledge
- Experience in investigating & tracing issue, problem, incident, and customer support
- Knowledge in Incident lifecycle management; Runbook & automation; Communication & Stakeholder management; Trouble shooting & system thinking, etc
- Hands-on experience with monitoring tools such as AppD, OpenSearch, AWS dashboards, and alerts to maintain service stability.
- Able to collaborate with technical teams, third-party vendors, upstream/downstream team to uphold service quality from a customer-centric perspective and ensure seamless service integration
- Able to mentor other members & build up practice for team
- Good English skills, both oral and written.
- Experienced in AWS or Azure cloud technologies;
- Experience in building CI/CD pipeline automation, tooling (Github, Jenkins, Artifactory, and Docker) and Compliance as code;
Why you'll love working here
1. Generous compensation and benefit package
- Attractive salary and benefits
- 20-day annual leave and 7-day sick leave, etc.
- 13th month salary and Annual Performance Bonus
- Premium healthcare for yourself and family members
2. Exciting career and development opportunities
- Large scale products with modern technologies in banking domain
- Clear roadmap for career advancement in both technical and leadership pathways
- Sponsored certificates in both IT and banking/finance
- Premium account on Udemy
- English learning with native teachers
3. Professional and engaging working environment
- Hybrid working model and excellent work-life balance
- Well-equipped & modern Agile office with fully-stocked pantry
- Annual company trip and events
A DIVERSE AND INCLUSIVE WORKPLACE WORKS BETTER FOR EVERYONE
NAB is a place where colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions have the opportunity to thrive, connect and grow.
If this excites you, let's have a chat over a cup of coffee!
