Senior Service Delivery Specialist (Vietnamese Speaking)

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

About the team:

Sabre&aposs Product & Solutions Delivery Team manages programs that support the Global Distribution System (GDS) travel distribution process. They ensure the smooth delivery of solutions that help airlines, travel agencies, and partners connect and operate effectively. The team focuses on delivering reliable and efficient tools to support the travel industry.

What youll be doing

As a Senior Service Delivery Specialist, you will play a pivotal role in leading the implementation, migration, and support of solutions for Sabres travel agency customers. You will be responsible for ensuring the delivery of high-quality service and effective problem-solving for complex challenges. The ideal candidate will have a background in travel agency operations or Global Distribution System (GDS) environments, and have hands-on experience with operational workflows, an understanding of travel products, and a proven track record in training and support.

Key Responsibilities:

• Oversee the delivery of products to our clients, ensuring high-quality support and satisfaction.
• Analyse and improve existing workflows to enhance efficiency and effectiveness
• Maintain an in-depth understanding of our travel products and services to provide expert guidance to clients and internal teams.
• Develop and deliver training programmes to customers and staff, ensuring comprehensive knowledge transfer and effective use of our products.
• Build and maintain strong relationships with clients, understanding their needs and providing tailored solutions.
• Proactively identify and resolve delivery issues, implementing corrective actions to prevent recurrence.

Qualifications and Education Requirements:

• Bachelors degree in business or hospitality.
• 5+ years of experience in implementation or training in travel agency or GDS environment.
• Prior experience in supporting operational workflows and product support will be preferred.
• Strong understanding of business analysis, requirement gathering, and process optimization.
• Proficient in project management tools and collaboration software.
• Business fluency in Vietnamese.

Preferred Qualifications:

• Familiarity with Sabre travel agency systems.
• Experience working in projects related to service delivery or operational improvements.

Personal Attributes:

• Excellent communication and interpersonal skills.
• High level of integrity and professionalism.
• Strong analytical and problem-solving skills.
• Attention to detail and impeccable follow-through.
• Strong ownership of business outcomes.

Why Sabre

At Sabre, you&aposll have the opportunity to work on projects that make a real impact on the travel industry. You&aposll be part of a collaborative and innovative team that is dedicated to connecting people with moments that matter. Join us and help shape the future of travel.