Location: Ho Chi Minh City
Working arrangement: On-site
Employment type: Full-time
Our client is a leading international company in the pharmaceutical and dermo-cosmetics industry.
The Senior Training Specialist is responsible for delivering skincare, product knowledge, customer service and selling skills training to Beauty Advisors.
The role also supports in-store coaching, quality control, brand events and livestream activities to ensure consistent brand standards and customer experience.
Key responsibilities:
1. Skincare Training
- Design and deliver basic to advanced skincare training programs for BA (Beauty Advisor – Beauty Consultant).
- Demonstrate professional skincare consultation and application techniques.
- Coach Beauty Advisors during classroom training and in-store practice.
- Assess skincare knowledge and monitor performance improvement.
2. Sales and Customer Experience Training
- Train service standards, including grooming, posture, tone of voice and customer engagement.
- Coach selling skills such as needs analysis, product consultation, demonstration, objection handling and closing.
- Conduct on-the-job coaching at stores to ensure correct application of service and selling standards.
3. Product Knowledge Training
- Deliver product training on ingredients, benefits, application methods and USP (Unique Selling Proposition – Key Selling Point).
- Develop and standardize training materials for product lines, launches and campaigns.
- Conduct onboarding training for new Beauty Advisors.
4. Brand Events and Activities
- Act as a trainer or host for product launches, workshops, masterclasses, brand events and livestreams.
- Provide skincare and product education during events.
- Work closely with the Marketing team to ensure consistent brand communication.
- Support the assessment of new product potential and product efficacy.
5. Quality Control and Improvement
- Conduct in-store quality checks using standard checklists.
- Review grooming, consultation, product demonstration and selling performance.
- Support Mystery Shopping programs and propose improvement actions.
- Develop training tools such as quizzes, flashcards, visual guides and instructional videos.
- Analyze training results and recommend improvement plans.
6. Training Tools and Equipment
- Manage training kits, skincare tools and product samples.
- Ensure proper hygiene, safety, maintenance and readiness for training sessions and events.
7. Livestream Activities
- Train BA, sales representatives and livestreamers on livestream techniques.
- Coach product presentation, customer engagement and question handling.
- Host selected livestream sessions based on content prepared by the Marketing team.
8. Consumer Queries and Feedback
- Work with the Marketing and Cosmetovigilance team (Cosmetic Safety Monitoring Team) to handle consumer questions regarding products, usage and efficacy.
- Support responses to product-related and skincare-related inquiries.
Qualifications:
- Bachelor's degree in Pharmacy is strongly preferred. Candidates from Biology, Life Sciences or related fields may also be considered.
- Three to five years of experience in dermo-cosmetics, beauty training, pharmacy education, skincare training or L&D (Learning and Development – Training and Employee Development).
- Experience working with pharmacy, health and beauty, or skincare retail channels such as Guardian, Hasaki or Long Chau is preferred.
- Strong knowledge of skin physiology, skin barrier function and sensitive skin.
- Good understanding of acne, wound healing, atopic dermatitis and pigmentation.
- Knowledge of cosmetic ingredients, product safety, tolerance and hypoallergenic formulations.
- Ability to explain clinical and dermatological information in a clear and practical way.
- Strong training, facilitation, presentation and field-coaching skills.
- Experience in consultation-based selling and customer advisory.
- Confident in hosting events and livestream sessions.
- Good collaboration skills with Marketing, Sales, Medical and other relevant teams.
- Good English communication and presentation skills.
