Job Description
As a Senior Relationship Manager at Standard Chartered, you will be pivotal in maintaining superior customer service standards. Your role focuses on delivering exceptional service quality by consistently implementing high standards and regularly engaging in training to enhance your expertise and service excellence. You will lead initiatives such as periodic customer satisfaction surveys to gather valuable feedback and maintain a database of high-quality client information to better address their financial needs and enhance revenue pipelines.
Maximise Sales and Portfolio Management
In collaboration with your Team Manager, you will design and execute effective sales plans to drive growth and manage the ETB Priority client portfolio with efficiency and deep knowledge across the full range of banking products. Your strategic approach ensures that clients receive tailored solutions to meet their diverse financial objectives.
Motivation and Team Cohesion
You will champion the goals and objectives set by your supervisors, fostering a motivated and high-performing team culture. Through ongoing social activities and professional engagement, you will strengthen team spirit and drive collective success.
Client Engagement and Analytics
Employing a methodical approach, you will engage remotely with clients, possessing comprehensive knowledge of their profiles, assets, and needs. You will leverage analytics to create data-driven, customised conversations that deepen relationships and unlock new opportunities.
