Senior QC Engineer (Manual Tester) - Up to 30 mil

SCOPE OF WORK

As a Senior QA/QC Engineer, you will play a key role in ensuring the delivery of high-quality digital products (web and mobile) by driving excellence in product testing and quality assurance. You will collaborate cross-functionally with development teams and stakeholders to support stable operations and enhance the user experience.

Your primary responsibilities include:

(1) Designing, maintaining, and troubleshooting quality assurance processes for web and mobile applications.

(2) Collaborating closely with Frontend, Backend, and Mobile development teams within Scrum teams to ensure product quality.

(3) Contributing to continuous improvement of QA/QC standards, tools, and workflows.

(4) Monitoring and ensuring smooth and stable product operations post-deployment.

Key Responsibilities

A. Product QA & Testing (70%)

- Serve as the primary QA/QC point of contact for multiple application and web-based products including:

+ OVI Students App & Web (Kids, Teens & IELTS)

+ OVI Parents App

+ User and Content Management Portal

+ Content Management System (CMS)

- Conduct in-depth testing of Backend APIs and integration APIs to ensure accurate and seamless data synchronization with the CoreEdu/Vhub IT database for OVI product operations.

- Create and execute test plans, test cases, and regression testing scenarios based on product requirements and user stories.

B. Product Deployment & Operational Support (30%)

- Actively support the release and deployment cycle by closely collaborating with Product Owners, DevOps engineers, and related software developers (mobile, backend and frontend) during Agile sprints.

- Act as the point of contact for product operations and maintenance:

+ Monitor daily OVI product support tickets.

+ Coordinate with stakeholders to ensure timely resolution of technical issues.

Communicate effectively with operation teams and ASA stakeholders to maintain smooth product performance, user satisfaction and SLA compliance.

SKILLS REQUIREMENTS & QUALIFICATIONS

- At least 3 years of professional experience in testing digital software products and systems (web app, mobile app, APIs)

- Strong experience in developing and implementing quality assurance and quality control processes, policies, and procedures

- Strong experience in writing test case, test scenarios

- Familiarity with Postman, Superset tool and at least one version control system

- Familiarity with database system such as MySQL, Clickhouse

- Basic knowledge with Cloud (GCP) technologies

- Bachelor's degree in Quality Assurance, Engineering, Information Technology or related fields.

- Familiarity with online educational or mobile games products is a plus.

PERSONALITY

- You have strong interpersonal and problem-solving skills

- You are an optimistic, open-minded and great team player.

- Possess excellent attention to detail and accuracy in identifying and documenting quality issues.

- Possess logical and analytical thinking to quickly and rationally identify

- You are highly adaptable, inspirational and possess an entrepreneurial spirit.