The Senior Project Manager operates across established teams, platforms, and external partners, bringing structure and decisiveness to initiatives with high business impact and regulatory complexity.
Key Responsibilities:
Initiative Ownership & Execution
- Own end-to-end delivery of strategic and operational initiatives, from initiation through release.
- Translate business objectives into clear scope, milestones, and delivery plans.
- Act as the single point of accountability for assigned initiatives across all involved teams.
- Drive decision-making by surfacing options, trade-offs, and delivery impacts.
Governance, Risk & Control
- Establish and run project-level governance, including status reporting and escalations.
- Monitor project resources to ensure project efficiency and maximize project deliverables.
- Facilitate project-related meetings/events and proactively escalate issues to address roadblocks or mitigate risks.
- Manage risks, assumptions, issues, and dependencies.
- Maintain transparent visibility into timeline health, scope changes, and dependencies.
- Ensure initiative-level decisions are documented, communicated, and followed through.
Cross-Functional Coordination
- Coordinate delivery across Product, Engineering, QA/QC, Compliance, Operations, and third-party vendors.
- Proactively manage cross-team and external dependencies.
- Support release planning and readiness in regulated environments.
Stakeholder Management
- Build and maintain strong relationships with key stakeholders, ensuring transparent communication and consistent updates per agreed standards.
- Communicate progress, risks, and outcomes clearly and credibly.
- Challenge assumptions constructively when delivery commitments are at risk.
- Lead and support the project teams to achieve maximum performance by providing clear direction, guidance, and motivation.
Required Qualifications:
- 5+ years of experience delivering complex technology or platform projects within product and outsourcing environments.
- Proven experience operating in multi-team, multi-stakeholder environments.
- Strong understanding of Agile, Waterfall and hybrid delivery approaches.
- Solid experience in project estimation, planning, and closure/transition.
- Strong experience in RAID and stakeholder management.
- Experience working with vendors and third-party integrations.
- Strong organisational, communication, and decision-making skills.
- Comfortable operating with senior leadership while remaining hands-on.
- Proficiency in project management tools and software.
- Experience with Atlassian products (Jira/Confluence).
- Upper-intermediate English proficiency (at least B2 level).
Soft Skills:
- Excellent written and verbal communication skills.
- Strong problem-solving, conflict resolution and leadership abilities.
- Exceptional organizational and analytical skills, with attention to detail and the ability to prioritize effectively.
- Strong presentation skills.
Preferred but not mandatory:
- Professional Certifications (in priority order): PMP, PMI-ACP, CAMP, or others.
