Location: Victory Tower, 318-320 Nguyen Oanh, Go Vap, HCMC
Experience: Senior Employment
Type: Full-time / Hybrid
Silicon Stack is a fast-growing Australian digital development, consulting, and creative agency with a strong global presence. We are a trustworthy and credible technology partner, known for our can-do attitude and expertise in cutting-edge technology. Our company is a premium development partner in industries like Automotive, Agriculture, Retail, and Manufacturing, specializing in ERP and CRM solutions. With over 200 staff across offices in Australia, Vietnam, and India, we continue to expand steadily. Our passion is to transform our clients ideas into reality through innovation and quality-driven solutions.
The Senior Project Manager is responsible for leading CRM development and enhancement projects within the automotive domain, ensuring all initiatives are delivered on time, on budget, and at the highest quality standard. This role manages cross-functional teams, oversees development and support workstreams, coordinates with internal and external stakeholders, and drives continuous improvement across processes, communication, and product quality.
This role offers opportunities to travel to Australia, Europe, the USA, and other countries in the Asia region, and is designed for top performers with the autonomous drive to succeed—the sky is the limit if you dare to dream.
RESPONSIBILITIES
Project & Delivery Management
- Own the full project lifecycle including planning, execution, timeline tracking, risk mitigation, and delivery.
- Ensure CRM features, enhancements, and support initiatives are delivered within scope, budget, and quality expectations.
- Proactively identify delivery bottlenecks and implement solutions to maintain project momentum.
- Maintain clear project documentation and status dashboards for leadership visibility.
Stakeholder Management
- Serve as the primary point of contact for clients, management teams, and cross-functional partners.
- Manage expectations across diverse stakeholder groups, ensuring alignment, timely updates, and smooth communication.
- Facilitate steering committees, requirement workshops, and review sessions to secure buyin and clarify priorities.
Development Team Leadership
- Lead and mentor CRM development, enhancement, and support teams, ensuring clarity in assignments and workload balance.
- Maintain high team morale and a structured resource plan to prevent overload and ensure sustainable delivery.
- Review outputs for quality and ensure the team meets internal standards and best technical practices.
Quality Assurance & Continuous Improvement
- Implement and enforce quality assurance processes to ensure stable, scalable releases.
- Drive continuous improvement in delivery processes, communication flows, and support model maturity.
- Work with QA teams to validate releases, conduct postmortems, and quickly resolve production issues.
Support & Operations Excellence
- Oversee the CRM support team to ensure timely ticket resolution, strong client communication, and improved SLAs.
- Introduce process optimization, automation, or tooling that elevates product support to the next level.
- Monitor incidents, root causes, and trends to drive preventive improvements.
REQUIREMENTS
- 7+ years of project management experience, with at least 3 years in CRM or automotive-related platforms.
- Excellent English is a must.
- Strong understanding of CRM workflows, customer journey, and system lifecycle.
- Proven experience managing development teams and working closely with product, QA, and engineering leads.
- Exceptional communication, negotiation, and stakeholder management skills.
- Strong organizational skills with the ability to balance multiple workstreams
- Ability to work independently and collaborate with international teams across time zones.
Nice to Have
- PMP or PMI-ACP certification.
- Experience in sales or business development.
SUCCESS METRICS
- On-time and quality delivery of product enhancements and supports
- Stakeholder satisfaction and clarity of communication
- Reduction in support turnaround time and incident volume
- Improved team workload balance and productivity
- Quality of releases and user adoption metrics
Suggestions to Improve Work Quality & Communication Strategy
1. Strengthen Communication with Stakeholders
- Use a communication matrix (who gets what, when, and how).
- Provide consistent status reports (weekly or bi-weekly) with clear red/yellow/green indicators.
- Set early alignment sessions to clarify scope, priorities, and assumptions.
2. Improve Team Workload Balance
- Use capacity planning and resource forecasting tools.
- Implement a sprint or iteration-based allocation (even if not fully Agile).
- Conduct monthly workload reviews and reallocate tasks where needed.
3. Enhance Quality Assurance
- Introduce mandatory QA gates before UAT and production.
- Apply checklists for requirements, testing, and user stories.
- Conduct structured postrelease reviews to prevent repeated issues.
4. Mature the Support Model
- Create a tiered support structure (L1/L2/L3).
- Standardize SLAs and categorize issues more clearly.
- Introduce automated reports to track incident trends.
5. Improve Cross-Team Collaboration
- Hold short cross-functional syncs for major releases.
- Use collaboration platforms (Teams/Confluence/Jira) for transparency.
- Encourage feedback culture through retrospectives.
BENEFITS
1. Compensation and benefit package
- Attractive salary and benefits
- Annual leave and 5 days of sick leave
- 13th-month salary and Annual Performance Bonus
- Premium healthcare packages
- Allowance for project team activities
- Extra benefits for long-term employees
2. Exciting career and development opportunities
- Large-scale products and projects with high reputation clients with related industries which is beneficial for your career plan.
- Clear roadmap for career advancement in both technical and leadership pathways
- A solid talented team behind you – great people who are passionate and proud of their work.
3. Friendly and English-speaking working environment
- Laptops provided.
- Well-equipped & modern office with fully stocked pantry
- Sponsored sports activities.
- Friendly environment, great working location, extra leave days, working from home.
- English working environment, Australian and global clients, onsite opportunities in Australia.
- Flexible working hours - Monday - Friday. Hybrid working model, good work-life balance.
