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KEY RESPONSIBILITIES
We are seeking a Senior Specialist/ Supervisor to join our Acquisition Product Team to support the performance monitoring, analysis, and continuous improvement of consumer finance products. This role requires a data-driven mindset, strong cross-functional coordination skills, and a solid understanding of loan products in a consumer finance, banking or fintech environment.
Funnel Performance Monitoring
- Track and analyze the performance of product funnels across conversion stages
- Identify drop-offs and optimization opportunities through data-driven insights
Reporting & Data Analysis
- Prepare recurring and ad-hoc performance reports for internal stakeholders, highlighting key trends, anomalies, and improvement areas
- Perform root-cause analysis on product-related issues and propose actionable solutions
Stakeholder Management
- Collaborate with cross-functional teams including risk, key account, tech, legal, and sales to ensure smooth delivery and product operation
- Act as a product subject-matter support point for internal queries, ensuring timely resolution of product-related issues
Product Support
- Participate in planning, UAT testing, and system setup for new product releases or updates of existing products
- Manage product configuration tasks such as setting up and maintaining product codes in the system
- Monitor, document, and escalate product issues and feedback from customers, frontline, and system performance logs
- Maintain up-to-date documentation of product specifications, changes, and known issues
JOB REQUIREMENTS
- At least 2 years of experience in product development, product operations, or equivalent roles in consumer finance, banking, or fintech
- Solid understanding of consumer loan products, associated processes, and technological implications
- Strong analytical skills with the ability to interpret data, extract insights, and make strategic recommendations
- Strong communication skills, a team player mindset, and customer-centric thinking
- Proven ability to coordinate with multiple stakeholders across business and technical functions
- Demonstrated growth mindset, with a proactive and solution-oriented approach
- Experience with reporting tools, performance dashboards, and funnel analytics
COMPENSATION & BENEFITS
- 13th Salary Fixed and KPI Bonus.
- Premium Health Care for personal.
- 24/7 Accidental Insurance.
- 100% Social Insurance.
- Meal + Phone Allowance.
- Yearly Medical Checkup.
- 15 Annual Leaves.
- Professional and Transparent Working Environment.
- Apply Latest Financial Technology in the World.
