About the Role
You will lead the modernization of enterprise workflows by deploying agentic processes on top of an enterprise LLM platform and a dedicated agent-orchestration layer. Your work will drive measurable improvements in cycle time, right-first-time quality, and reworkwhile building a durable enterprise knowledge base (KB).
Main Duties & Responsibilities
1. Product Discovery & Workflow Design
- Identify, map, and prioritize high-value workflows for automation.
- Develop PRDs with clear KPI targets, success criteria, and evaluation methods.
2. Agentic Orchestration
- Design planner/executor/verifier workflows and human-in-the-loop (HITL) gating.
- Manage agent versioning, evaluation frameworks, guardrails, telemetry, and rollback plans.
3. LLM Platform Management
- Oversee LLM platform governance including access, policies, security, and evaluation.
- Maintain clear separation between the LLM foundation layer and agent-orchestration layer.
4. Integrations & Data Enablement
- Coordinate with ERP/CRM/ITSM/SCM/QMS and other systems via APIs and eventing.
- Implement RAG/search components with proper RBAC, observability, and audit trails.
5. Enterprise Knowledge Base (KB)
- Establish taxonomy, ontology, editorial rules, ingestion workflows, and write-back processes.
- Ensure agents both use and enrich the KB to improve long-term accuracy.
6. Measurement, ROI & Cost Control
- Baseline operational metrics and build dashboards for performance monitoring.
- Manage token budgets, latency constraints, and AI unit economics.
7. Change Management & Adoption
- Update SOPs/runbooks; train and enable process owners.
- Drive adoption through demos, job aids, and feedback loops.
8. Stakeholder & Vendor Management
- Partner with Legal, Security, Finance, and cross-functional leaders.
- Work with LLM/agent vendors while maintaining a vendor-agnostic approach.
Key Outcomes (90180 Days)
- 3045 days: Map 610 workflows; baseline KPIs; build ROI model; publish P0 roadmap.
- 6090 days: Deliver 23 production-grade agents with telemetry and HITL guardrails.
- By 180 days: Achieve KPI improvements in 3 workflows; launch KB 1.0 (taxonomy & governance).
Requirements
- 48+ years in Product Management, Platform PM, TPM, Process Owner, or related roles.
- Demonstrated experience in workflow/process redesign and KPI measurement.
- Strong understanding of system integrations (APIs/eventing, SSO/identity, logging/metrics).
- Working knowledge of AI/automation technologies (LLM/ML/analytics/RPA).
- Excellent communication skills in Vietnamese and English.
- Proven ability to influence stakeholders and lead change in complex environments.
Preferred Qualifications
- Experience with agentic patterns: planner/executor/verifier, HITL, evaluation frameworks, rollback.
- Background in operations transformation (manufacturing, logistics, BFSI, customer operations).
- Experience managing AI cost models (token budgets, latency SLAs, unit economics).
How We Work
- Evidence-based: Every release ships with metrics, evaluations, and rollback plans.
- Human-in-the-loop first: Agents augment humans; humans own outcomes.
- KB-centric: If it's not in the KB, it's not done.
