JOB DESCRIPTION
*According to Decree No.13/2023/ND-CP on protecting personal data (PDP), Home Credit Vietnam would apply Personal Data Processing Agreement with all candidates to ensure compliance with the decree.
By submitting this application to Home Credit Vietnam Finance Company Limited through LinkedIn, you agree to allow Home Credit to proceed your provided information in accordance with Personal Data Processing Agreement that you have read, fully understood and agreed to the entire content at link https://career.homecredit.vn/en/article/agreement-notice-acceptance-for-personal-data-processing/
- Analyze customer behaviors and segmentations to design targeted engagement strategies for revolving credit products (Card & BNPL).
- Monitor and interpret portfolio data to identify usage gaps, customer inactivity patterns, and growth opportunities.
- Build and maintain recurring reports and dashboards to track engagement KPIs (Activation Rate, Usage Frequency, MAU, Retention).
- Collaborate with CVM, Marketing, Data Analytics, and product teams to deploy customer nudges, engagement campaigns, and lifecycle triggers.
- Support in monitoring portfolio P&L performance: revenue, cost, and profit tracking.
- Collaborate with Finance and Risk teams on business forecasting and planning.
- Perform customer cohort and segment analysis to understand how engagement behaviors drive financial outcomes (spend volume, balance growth, interest revenue).
- Assist in scenario analysis and sensitivity testing to evaluate the business impact of proposed engagement initiatives.
JOB REQUIREMENTS
- Education: Bachelor's degree in Business Administration, Finance, Banking, or a related field.
- Experience: At least 2+ years of experience in consumer finance, banking, or credit card portfolio management, with a focus on customer engagement, retention, and loyalty programs.
- Strong data analysis and campaign optimization skills to drive data-driven decisions.
- Experience working with revolving credit products (Credit Cards, BNPL, or Personal Loans) is a plus.
- Excellent communication, negotiation, and presentation skills to collaborate with internal teams and external partners.
- Advanced skills in data analytics: SQL, Excel, Power BI, or similar reporting tools.
- Language: Fluent in English (both spoken and written).
COMPENSATIONS & BENEFITS
- 13th Salary Fixed and KPI Bonus
- Premium Health Care for personal
- 24/7 Accidental Insurance
- 100% Social Insurance
- Meal + Phone Allowance
- Yearly Medical Checkup
- 15 Annual Leaves
