JOB DESCRIPTION
*According to Decree No.13/2023/ND-CP on protecting personal data (PDP), Home Credit Vietnam would apply Personal Data Processing Agreement with all candidates to ensure compliance with the decree.
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Revolving Engagement Senior Specialist will drive customer engagement initiatives across Credit Card and BNPL portfolios, using data insights to enhance customer activity, stimulate product usage, and optimize engagement campaigns.
RESPONSIBILITIES:
- Deploy and monitor mass engagement campaigns to drive customer spend across revolving products (Card and HPL).
- Deploy and monitor targeted campaigns and lifecycle communication triggers for HPL portfolio to increase monthly usage and active customer rates.
- Implement initiatives to ensure balance growth and maximize revenue generation from revolving products.
- Support in monitoring portfolio P&L performance: revenue, cost, and profit tracking.
- Assist in evaluating the business effectiveness and financial impact of proposed engagement initiatives.
- Other initiatives and projects as assigned by the Line Manager.
JOB REQUIREMENTS
- Education: Bachelor's degree in Business Administration, Finance, Banking, or a related field.
- Experience: At least 2-3 years of experience in consumer finance, banking, or credit card portfolio management, with a focus on customer engagement, retention, and loyalty programs.
- Strong data analysis and campaign optimization skills to drive data-driven decisions.
- Experience working with revolving credit products (Credit Cards, BNPL, or Personal Loans) is a plus.
- Excellent communication, negotiation, and presentation skills to collaborate with internal teams and external partners.
- Advanced skills in data analytics: SQL, Excel, Power BI, or similar reporting tools.
- Language: Fluent in English (both spoken and written).
COMPENSATIONS & BENEFITS
- 13th Salary Fixed and KPI Bonus
- Premium Health Care for personal
- 24/7 Accidental Insurance
- 100% Social Insurance
- Meal + Phone Allowance
- Yearly Medical Checkup
- 15 Annual Leaves
