A product designer works out the best way to let users interact with products and services, in terms of both overall flow and at the level of individual design elements. The role has the responsibility for applying human-centred design (HCD) techniques to create best in class, usable and inclusive designs for products, services, and features to achieve NABs strategic ambition of improving our customer and banker experience.
MAIN JOB RESPONSIBILITIES
The Senior Product Designer will be accountable for key activities across the NAB Design Operating Model:
- Assess Understand the problem to solve and whether to pursue
- Plan Understand complexity and plan approach
- Design iteration, test and refine Design concepts defined, tested and reviewed until suitable to channel consumption and experience enhancement
- Build preparation Address any gaps and minor tech and accessibility changes
- Build support Support through story refinement & development
- Measure Measure what was delivered and how well it performs against success measures
- Mindset - A solid grasp of human-centred design (HCD) applying customer-centric and design thinking to create outstanding customer and banker experiences. Have a growth mindset striving for personal and organisational growth.
- Journey Mapping Solid experience in stakeholder, empathy and journey mapping and creating personas and archetypes
- Research Perform desktop research such as landscape and literature reviews, competitive analysis, trend monitoring and go to market analytics
- Interviews and Testing Plan and conduct interviews and testing using various techniques and translate insights into solid design solutions and provide strong rationale for the design decisions made
- Benchmarking define key metrics for evaluating usability and overall user experience using benchmarking tools such as System Usability Scale (SUS) and Standard User Percentile Rank Questionnaire (SUPR-Q)
- Storyboards and Userflows Competent in scenario planning, creating story boards, userflows, taskflows and wireflows including error scenarios and task analysis.
- Prototyping Strong experience using a variety of prototyping methods including low, mid & high-fidelity prototypes, wireframes, interaction design, information architecture and accessible content hierarchies, flow sequencing, and page-level structures.
- Design System and Digital Layout Experience with design systems including creating component design & specification and experience patterns. Experience creating digital layouts and responsive design.
- Accessibility Experience applying accessibility guidelines to create inclusive design
- Collaboration- Ability to collaborate closely with a cross functional team of Designers, Product Owners, Technical Analysts, Engineers/Developers and other experts across the business to define cohesive, accessible, attractive design standards, interaction patterns and styles across our entire suite of products.
- Communication - Proven experience communicating between technical and business stakeholders, building rapport, and maintaining stakeholder relationships, communicating confidently and presenting in a clear, concise and articulate manner to all stakeholders.
- Fulfil other tasks as assigned by your People Leader and/or authorized representative of NAB Vietnam from time to time.
YOUR SKILLS & EXPERIENCE
- Minimum 5 years experience working as a product designer or UX/UI designer
- Experience within a finance or service industries
- Excellent working knowledge of the design process, experience design methodologies and principles
- Demonstrated experience working in Agile, using agile tools & methods
- Strong ability to independently perform the essential capabilities required in this role
- Proven experience using design processes and tools to digitise experiences including the use of Figma, Op9mal Workshop and Adobe Creative Suite
- Extensive experience in visual design and user interactions
- Strong understanding of HTML/CSS
- Preference for tertiary qualification in related industry.
THE BENEFITS AND PERKS
1. Generous compensation and benefit package
- Attractive salary and benefits
- 20-day annual leave and 7-day sick leave, etc.
- 13th month salary and Annual Performance Bonus
- Premium healthcare for yourself and family members
- Monthly allowance for team activities
- Premium welcome kit and frequent appreciation gifts
- Extra benefits for long-term employees
2. Exciting career and development opportunities
- Large scale products with modern technologies in banking domain
- Clear roadmap for career advancement in both technical and leadership pathways
- Well-structured learning and development programs (technical and soft skills)
- Sponsored certificates in both IT and banking/finance
- Premium account on Udemy
- English learning with native teachers
- Opportunity for traveling & training in Australia
3. Professional and engaging working environment
- Hybrid working model and good work-life balance
- Well-equipped & modern Agile office with fully stocked pantry
- Special programs to improve your physical and mental health
- Annual company trip and events
- A solid talented team behind you great people who love what they do
If this excites you, let's have a chat over a cup of coffee!
