Senior Network Engineer (English & Japanese)

Duties:

Provide support for day-to-day operational tasks associated with the management of an enterprise network environment in India offices (Bangalore/Hyderabad/Noida), including securing, and operating all facets of LAN, WAN, and WLAN services.

Installing, configuring, and supporting network equipment including routers, switches, firewalls, and access points.

Investigate solutions to provide continual system improvements and optimization.

Troubleshoot, diagnose, analyze, and resolve hardware, software, and other network and performance issues.

Provide support to remote sites in APAC region (Japan, China, Malaysia) when needed.

Provide on-site support for site changes when additional resources are required.

Provide tier-2 escalation support to tickets/issues.

Manage projects to include development of plans, project schedules, and communication of status updates on project milestones.

Occasional project-based travel and flexibility to work outside of local business hours.

Qualifications:

Bachelor's degree in computer engineering, Computer Science, IT Security, or equivalent experience required.

• Can read and writing in Japanese, and basic Japanese speaking.

5+ years experience supporting enterprise networks.

Basic knowledge of LAN network operations involving Cisco/Meraki infrastructure and WAN network operations involving next generation FW (Fortigate preferred).

Experience in working in multi-national companies, and English-speaking environment.

Experience in working with office network.

Must be a team player with a desire to learn.

Able to work effectively with peers in a team environment, while also working in a self-directed manner on multiple tasks and projects.

Must be organized, process-minded, and deadline and detail-oriented.

Demonstrate sound troubleshooting methodologies and strong analytical and problem-solving skills.

Must possess good written and verbal communication skills needed to present to all levels of the organization.

Ability to work with all levels of staff within and outside of IT and outside the organization.

Ability to think through problems and visualize solutions.

Preferred Qualifications (Nice to have):

• Knowledge of security frameworks. Experience in configuration and maintenance of NGFW, sandboxing, and UTM (Fortigate).
• Understanding WAN architectures, including SD-WAN, site-to-site VPN, and packet switching technologies such as MPLS. Use troubleshooting skills to isolate WAN-related problems and work with service providers on resolution.
• DNS, IP Domain architecture, and certificate management experience.
• Facilities planning and installation to include network cabling, power, and cooling.
• Hands-on experience with design, implementation, configuration, and maintenance of AWS, Azure, and Oracle Cloud.
• Industry certifications (CCNA, CCNP, CCDP, CCIE, Security+, ITILv4 etc).