A. Overview:
The Senior Manager Business Transformation PMO drives Nam Long Group's strategic transformation and organizational readiness toward Vision 2030.
The role ensures transformation initiatives are prioritized, coordinated, and executed effectively across all functions, supported by a robust change management and capability-building framework.
Acting as the transformation orchestrator, the Senior Manager partners with leaders, COEs, and subsidiaries to monitor progress, build change capabilities, and strengthen organizational health and leadership readiness for sustainable growth.
B. Responsibility
1. Transformation Delivery & Insights
- Execute the Group Transformation initiatives end-to-end from problem, pain point identification and solution co-design to execution, adoption, and measurable business impact.
- Apply customer-first and design-thinking approaches to reimagine business models, processes, and experiences across the real estate value chain, ensuring transformation outcomes deliver both customer value and enterprise efficiency.
- Partners with business leaders, IT, and consultants design and implement scalable, digital, and customer-responsive solutions aligned with the Group's strategic roadmap.
- Planning, governance, and Measure performance of all transformation programs, ensuring transparency of progress, risks, and benefits at Group level.
- Provide actionable recommendations to enhance program delivery performance, capability maturity, and transformation ROI.
- Deliver progress and adoption reports for the Group CEO and SteerCo, highlighting milestones, key insights, and improvement opportunities.
2. Change Management & Capability Building
- Design, deploy, and continuously improve the Group-wide change management framework to ensure consistent and practical application across initiatives.
- Define adoption KPIs, monitor change readiness, and use data-driven feedback loops to sustain transformation outcomes.
- Build organizational change capability by training COE and function champions, providing toolkits and coaching, and embedding change leadership practices.
3. Organizational Health & Readiness
- Execute OHI assessments and pulse surveys to track culture, agility, and transformation readiness.
- Analyze results, identify improvement areas, and coordinate functional action plans.
- Partner with HR to implement the Leadership Competency Framework and succession initiatives that strengthen leadership pipeline and transformation capability.
4. Collaboration & Stakeholder Engagement
- Foster a collaborative, change-ready, and customer-focused culture, ensuring alignment across Group COE, HR, IT, and Business Units.
- Engage and influence C-level leaders, consultants, vendors, and JVs through structured communication, partnership, and impactful storytelling.
- Demonstrate professionalism and resilience in managing diverse interests and competing priorities.
C. Required skills and behaviors
1. Background / Experience
- Bachelor's or Master's degree in Business Administration, Strategy, or related field.
- Minimum 5 years of experience in transformation, portfolio management, or business design within real estate, property development, or large project-based industries (mandatory).
- Proven track record in executing enterprise transformation with measurable customer and business outcomes.
- Certification in PMP, Prosci, or Design Thinking preferred.
- Strong analytical, facilitation, and stakeholder management skills.
- Fluent in English and Vietnamese.
2. Specific job skills
- Real estate acumen solid understanding of the full property development lifecycle, JV structures, and customer journey; ability to link transformation to business value in sales, operations, and customer experience.
- Customer-centric solution design experience in journey mapping, co-creation, and practical design-thinking application.
- Program and portfolio management delivery tracking, benefits realization, and performance reporting.
- Data-driven execution proficient in Power BI, Excel, and presentation tools (PPT).
3. Competencies
- Strategic, analytical, and systems thinking.
- Exceptional communication, influence, and facilitation.
- Strong problem-solving and design-thinking orientation.
- Resilience, adaptability, and integrity in complex stakeholder environments.
4. Mindsets & behaviors
- Customer-first and results-oriented.
- Proactive, accountable, and execution focused.
- Collaborative and pragmatic in driving change.
- Demonstrates credibility, clarity, and follow-through.
D. Key decision rights:
- Decide and manage delivery approach, prioritization, and timelines for assigned transformation initiatives.
- Approve and coordinate cross-functional plans, issue resolutions, and resource needs to ensure successful execution.
- Validate delivery outcomes, adoption, and benefits realization before submission to COE Director and SteerCo.
- Escalate major risks, scope changes, or dependencies requiring higher-level alignment.
E. Deliverables:
- Successful end-to-end delivery of assigned transformation initiatives with measurable business outcomes.
- Updated Transformation Tracker and Dashboard showing progress, risks, and KPIs.
- Execution and Benefit Realization Reports covering adoption, impact, and ROI.
- Customer-Centric Solutions and Outputs aligned with Group strategy and digital goals.
- Monthly/Quarterly Progress Summaries for COE, GCEO, and SteerCo visibility.
