WHAT'S THE ROLE
The Senior Manager, B2B - Hospitality and BPO oversees the development and delivery of customized technical solutions and managed services for government and enterprise clients. This role combines strategic vision, operational execution, and exceptional stakeholder management to meet client needs and ensure long-term partnerships. The individual will focus on providing innovative solutions, fostering collaboration, and driving measurable results.
WHAT YOU'LL DO
- Strategic Vision and Planning:
- Formulate and execute strategies to address the unique needs of Hospitality and BPO clients.
- Continuously refine the business approach based on emerging industry trends and customer expectations.
Technical Solution Delivery:- Collaborate with internal technical teams to design and implement tailored solutions for clients.
- Ensure that solutions are scalable, secure, and compliant with industry standards.
Customer Relationship Management:- Act as the primary point of contact for Hospitality and BPO clients cultivating trust and long-term partnerships.
- Proactively identify client needs and propose innovative solutions to business challenges.
Stakeholder Collaboration:- Work closely with internal teams, including product, sales, and operations, to ensure the seamless delivery of services.
- Manage external stakeholders with a focus on effective communication and alignment.
Performance Monitoring:- Develop KPIs to assess the success of solutions and services, ensuring continuous improvement.
- Provide regular updates to senior leadership, highlighting progress and potential areas for growth.
WHAT YOU WILL NEED
Education and Experience:
- Minimum of a bachelor's degree in business administration, IT, or related fields.
- At least 7-10 years of experience in a leadership role with hospitality and/ OR BPO clients.
- Technical Expertise:
- Strong understanding of technical solutions, managed services, and industry compliance standards.
- Knowledge of hospitality and BPO clients operating environments.
- Business Acumen:
- Deep understanding of the business challenges faced by hospitality and BPO clients.
- Proven ability to develop and execute strategies that deliver measurable results.
- Interpersonal Skills:
- Strong negotiation and communication skills for managing diverse stakeholders.
- Ability to foster collaboration across multidisciplinary teams.
Leadership Skills:
- Visionary Leadership:
- Inspire teams to align efforts with a long-term strategy, fostering innovation and adaptability.
Stakeholder Engagement:- Build and maintain productive relationships with internal and external stakeholders.
Problem-Solving:- Lead efforts to address complex challenges with creative, effective solutions.
Core Behaviours:
- Customer Focus: Maintains a deep understanding of client needs and prioritizes their satisfaction.
- Results-Oriented: Strives to achieve measurable outcomes that contribute to overall business success.
- Collaborative Mindset: Works effectively across departments to ensure seamless service delivery.
- Resilience: Demonstrates determination and focus in the face of challenges, maintaining high performance standards.
