Senior Manager, AOCC (Gia Binh International Airport)

Gia Binh International Airport is a nationally strategic aviation infrastructure project, envisioned to shape the future of Vietnam's aviation sector and serve as a driving force for the development of the aviation economy, contributing to the country's overall economic growth in the era of global integration. The project has been entrusted by the Government and the Ministry of Public Security to Masterise Groupone of Vietnam's leading developers in real estate and infrastructureto act as the investor partnering with the State in creating a landmark of national significance.

With the ambition to achieve international five-star airport service standards and be ranked among the world's Top 10 airports, Gia Binh International Airport is planned according to a next-generation airport city model. The project is developed as a world-class dual-use aviation hub, playing a strategic role in connecting key economic corridors, enhancing national competitiveness, and making a substantive contribution to the development of Vietnam's economy.

Working alongside Gia Binh International Airport represents a unique opportunity for outstanding individuals to take part directly in a historic national undertakingwhere professional expertise, international-standard thinking, and a strong sense of service to the nation are recognized and affirmed, together with broad opportunities for career advancement and long-term professional growth.

Join Masterise Group from the very beginning to build the foundations, define new standards, and create lasting value and legacy for your career, and for the pride of Vietnam.

JOB PURPOSE

Provide leadership and governance oversight for AOCC, ensuring safe, efficient, and resilient airport operations across airside, landside, terminal, and airline functions. Responsible for strengthening AOCC operational governance, performance management, regulatory compliance, and continuous improvement, while enabling effective coordination with internal departments and external operational stakeholders.

KEY ACCOUNTABILITIES

Operational Governance & Performance Management

1. Provide governance oversight for AOCC operations, ensuring integrated coordination of airport operations across airside, landside, terminal, and airline functions.
2. Define and maintain operational frameworks, escalation protocols, and performance standards to support effective disruption and recovery management.
3. Review operational performance trends, capacity constraints, and disruption outcomes to identify systemic issues and improvement opportunities.
4. Sponsor and oversee capacity optimization initiatives and technology enhancements in collaboration with relevant internal stakeholders.
5. Approve and maintain AOCC operational procedures, contingency plans, and crisis management frameworks.

Compliance, Stakeholder Management, & Representation

1. Provide oversight to ensure AOCC operations are conducted in compliance with the applicable ICAO, CAAV, and relevant regulatory frameworks and internal policies.
2. Lead the coordination of regulatory audits, inspections, and investigations related to AOCC operations, supporting timely resolution of findings and continuous improvement.
3. Manage operational governance relationships with key internal departments and external stakeholders, including airlines and relevant authorities, to support effective coordination and issue resolution.
4. Represent AOCC operations in operational governance forums and cross-functional committees, escalating risks, constraints, and systemic issues where appropriate.

People Management & Team Development

1. Provide functional leadership to AOCC Operations teams, ensuring consistent execution of AOCC standards, procedures, and performance standards.
2. Reviews team capability, workload distribution, and succession readiness to ensure sustained AOCC operational effectiveness.
3. Sponsor training, competency development and readiness programs that are aligned with AOC operational and regulatory requirements.
4. Promote a strong culture of accountability, safety, and continuous improvement within the teams.

REQUIREMENT

Qualification & Work Experience:

• Tertiary qualification in aviation, operations, engineering, or a related field is preferred. Candidates with substantial relevant experience may be considered in lieu of formal qualifications.
• 12-15 years of progressive experience in airport or airline operations, including significant exposure to operations control, disruption management, and complex operating environments.
• Substantial experience in or overseeing Airport Operations Control Center (AOCC), or equivalent operational coordination functions.
• Proven experience designing and overseeing operational frameworks, escalation models, performance management, and continuous improvement initiatives.
• Demonstrate experience interfacing with regulators and senior external stakeholders at a governance or policy level.
• Strong understanding of end-to-end airport operational processes, across both airside and terminal environments, including disruption and recovery scenarios.
• Experience working in a large, complex, or international aviation experience is preferred.

Certifications & Licenses:

• Valid Airport Operations Certificate or equivalent industry-recognized certification preferred.
• ICAO Safety Management Systems (SMS) training certification preferred.