Senior Manager, Agency Training

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia. FWD's customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.

For more information, please visit

FWD Vietnam was established in 2016 and is a member of FWD Group.For more information, please visit

PURPOSE

Plan, design, develop, implement, review and renovate training roadmaps for all sales levels of Agency channels (Agency and GA) and conduct training courses for Agency Leaders & other advanced courses.

KEY ACCOUNTAIBILITIES

• Be responsible for the management of all designing activities

• Coordinate closely with agency leaders to fully understand design requirements

• Implement training roadmap design & development, including formation of training ideas, layout, final approving training material, TTT and Certify for suitable trainers and evaluation, learner follow-up for result, maintenance of training

• Propose other training programs, explore new training materials and supplies/tools that sharpen agency competencies, help agency growth, enhance training

• Conduct training or co-ordinate with internal/external trainers to deliver training

• Conduct trainings for agency leaders in various levels

• Monitor and evaluate training program's effectiveness, success and prepare report to line manager

• Cost training projects and manage projects to agreed budgets

• Produce supporting material media, videos, audios, games, roleplays, simulations etc..

• Design the activities for post-class assignments to assure practice/sharpening skills.

• Other tasks as assigned.

QUALIFICATIONS / EXPERIENCE

• Bachelor degree

• At least 7 years experiences in Agency training design and development

• Knowledge and experience with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, virtual/hybrid training, workshops, simulations etc.)

• Excellent communication

• Ability to plan, multi-task and manage time effectively

• Good computer, database, and design & training skills.

KNOWLEDGE & TECHNICAL SKILLS

• Have the ability to attract, influence, retain and develop GA Directors and GA agency workforce.

• Master agency distribution from end-to-end process / market trend

• Good organizational skills

• Good computer skills (especially Excel and PowerPoint)