Senior IT Technician

The Senior IT Technician will be based in Da Nang office and will be the main actor for any IT topics of the game development studio.

The Senior IT Technician is responsible for the high quality and efficiency of the day-to-day operations supporting the Ubisoft Employees and acts as an expert resource in areas of expertise.

He/she is also responsible of working closely with Ubisoft global IT Team to support the development of the infrastructure and assist the technical requirements of our games.

RESPONSIBILITIES:

1. The Senior IT Technician will perform the following main and routine tasks

• Offer on-site support and remote support to end users on hardware and software's
• Ensure Security team best practices application for workstation
• Build and install the new employees work environment
• Ensure proper meeting room configuration
• Interact with external vendors regarding repair of hardware
• Deliver one-on-one or group classroom technical training to employees
• Gather employee satisfaction through ticket survey
• Be proactive, identify and communicate potential improvement to its manager
• Ensure follow-up on issues and requests
• Manage inventory & Asset Management
• Manage the local infrastructure (server room) of these sites in collaboration with other IT Teams.

2. In addition, he/she should also perform all the tasks related to the purchase, office & budgeting

• Prepare the budget and plan the needs from directors, follow the purchasing requests to ensure all IT needs are fulfilled on time for production needs.
• Be customer liaison between IT/technical vendors and purchasing team
• Ensure the office security with the Security team and Building management
• Work with IT Vendors and Partners to implement solutions and improve processes
• Plan, track and manage the setup in case of events (documentation, resources, timelines, shipping, responsibilities, etc.)
• Plan, track and manage the setup for the Work From Home policy (documentation, resources, timelines, shipping, responsibilities, etc.)
• Setup & Install IT Equipment's in the office including Game, video, audio
• Setup & Install Capture Equipment (Game, Video, Audio)
• Work with Production Studios to propose solutions to production teams based on their needs

1. Skills

• Great sense of customer service
• Good dexterity and ability to perform manual labor
• Good listening and communication skills
• Good organizational skills
• Ability to make decisions quickly
• Ability to work autonomously
• Ability to work effectively in a fast-paced changing environment
• Great team spirit

2. Knowledge

• Fluent English skills (spoken and written)
• Expertise in PC and laptop support and latest hardware news
• Excellent knowledge of Microsoft operating systems
• Good knowledge on Gaming and It industry
• Good knowledge of printing materials
• Good knowledge of networking, cabling
• Knowledge of multimedia equipment is an asset
• Mac OS X knowledge is an asset

Ubisoft Da Nang - Where bright ideas are given a chance to shine

Ubisoft Da Nangis an ambitious and dynamic studio, bringing together some of the brightest international talent to create immersive worlds that serve as playgrounds for imagination, surprise, and fun.

Since 2020, we've been uniting the best creative and engineering minds from Vietnam and beyond, with a shared goal of introducing Ubisoft's iconic worlds to new audiences. We collaborate with highly talented teams on exciting and challenging projects displayed at an international level, whether it's fun and easy-to-pick mobile games or titles for consoles and PCs.

We believe in empowering our team members by fostering a collaborative, inclusive, and innovative environment. Our office, awardedBest Office Design in Vietnam by VMark 2021, reflects our commitment to creating a space that inspires creativity and promotes well-being.

Located in one of Southeast Asia's most effervescent tech hub, we enjoy the breathtaking views of both beaches and mountains, clean air, no traffic, and the proximity to major cities in the region.

If you're passionate about gaming and eager to contribute to our vision of creating the unknown, join us at Ubisoft Da Nang, where you'll be empowered to grow within the Ubisoft family and make your mark in the world of gaming, whether you're just starting your game development journey or looking to take your career to the next level!

Why it's great to work at Ubisoft Da Nang:

• An international, professional, collaborative, modern and creative environment
• Working intern salary with social and health insurance
• Lunch allowance
• Creative & endless fun projects
• Ubisoft Connect account with access to all Ubisoft titles on PC
• Flexible working time
• Team building, Lunar New year Celebration, Projects celebration
• Beers and treats every Friday (yay!)
• Staff clubs
• Premium gym club access
• Free in-house entertainment facilities (PS5, Nintendo Switch, Steam Deck), coffee, tea and snack (cookies, candies)