Senior Fraud & Risk Specialist

As a Senior Fraud & Risk Specialist (Sub-lead), you will play a key role in monitoring and optimizing fraud management, risk control, and compliance operations for our Cross-border E-commerce platform. You will be responsible for detecting fraud patterns, ensuring trademark/IP compliance, and guiding a small team of specialists to mitigate transaction, security, and policy risks. This role is a fast-track to a full Lead position based on performance.

1. Fraud Management & Risk Mitigation

• Monitor and optimize risk control rules and fraud detection frameworks to protect the platform and payment gateways.
• Actively identify early signs of transaction fraud, account takeover (ATO), and payment risks (chargebacks, disputes on PayPal/Stripe).
• Analyze data patterns using SQL/Data tools to propose and implement actionable preventive measures.
• Coordinate with Data and IT teams to refine risk scoring models and optimize automated detection rules.
• Conduct periodic internal audits to review the effectiveness of current risk policies and processes.

2. Compliance & Trademark Protection (Core Focus)

• Detect, investigate, and mitigate trademark, copyright, and intellectual property (IP) infringement issues on the E-commerce platform (crucial for POD/Dropshipping).
• Work closely with cross-functional teams to enforce compliance standards and handle violations promptly.
• Stay updated on global e-commerce regulations, DMCA, and payment gateway policies to update internal risk criteria.

3. Sub-leadership & Operations

• Mentor and supervise a small team of Fraud/Risk Specialists, ensuring daily operational KPIs are met.
• Act as the key coordinator in risk-related projects when the company launches new features or expands markets.
  

• Experience: 3–5 years of hands-on experience in Fraud Management, Payment Risk, or Compliance. Experience in Cross-border E-commerce, Dropshipping, POD, or Fintech/Payment Gateways is a strong plus.
• Domain Knowledge: Strong understanding of fraud patterns, chargeback management, KYC, and especially IP/Trademark compliance (DMCA).
• Technical Skills: Good data sense. Proficiency in SQL is highly preferred; familiarity with Python or data visualization tools (Power BI) is an advantage.
• Soft Skills: Strong problem-solving skills under high-pressure situations; good communication skills to coordinate between Technical and Business teams.
• Language: Proficiency in English (working with global data and regulations).
• Leadership: Prior experience as a Team/Sub-lead or a strong desire to transition into a leadership role.
  

• Competitive monthly NET salary, transparent and fully take-home
• Up to 16 months salary per year, including a 13th-month salary, quarterly incentives, and annual performance bonuses.
• 24 remote working days per year, enabling a healthy work–life balance
• 12 days of paid annual leave, in addition to public holidays
• Flexible working hours, Monday to Friday – weekends are fully yours
• Annual health check-ups
• Social insurance coverage in compliance with Vietnamese labor regulations
• Company-sponsored sports clubs to support both physical and mental well-being
• Regular company trips and team bonding activities
• Clear and accelerated career development and promotion pathways
• Work in a modern, open, and empowering environment where individuality is respected and potential is nurtured