Senior Enterprise HR Analyst

Principal Accountabilities:

• Administer and support SuccessFactors in alignment with HRIS colleagues.
• Administer and support other HR-related applications / software.
• Troubleshoot and analyse issues raised by end users.
• Support regular updates / patches following the vendor / partner cycles.
• Support HR in defining their internal processes.
• Support the tool selection and implementation based on identified HR needs.
• Support external consultants and suppliers as required.
• Create and maintain system documentation, including FDS and SOP's
• Design and generate reports and metrics to support HR Operations

Knowledge, Skills and Experience:

Essential:

Strong analytical capability, attention to detail and best practice knowledge.

Ability and willingness to learn new skills over time which are required for the job.

Collaborative and consultative approach.

Understanding of HR data, processes and tools.

Experience of working with systems, configuration, logic.

Fluent in English language.

Strong organization and prioritization skills.

Qualification(s) demonstrating strong analytical skills.

Desirable

Experience in SuccessFactors or other HRIS

Experience in Jira management and ServiceNow ticketing tools

Qualifications

GCSE level education or Apprenticeship in HR, IT or Business

Understanding of HR processes and tools

HR or SAP Certification(s), desirable but not essential