Role Summary
As a SeniorAcademic Counselor at upGrad, you will be responsible for achieving enrollment and revenue targets while managing the entire sales process, from lead generation to post-sales support. You will guide prospective learners in planning their career paths, demonstrating how upGrads online programs can help them succeed. Strong communication skills, a sales-driven mindset, and a passion for customer service are essential for success in this role.
Roles & Responsibilities
- Carrying weekly enrollment/revenue and collection of targets.
- Owning the complete sales closing life cycle for leads assigned to you. This includes making phone calls, product demonstrations, sales closing, and post-sales relationship management.
- Engage with prospective learners via phone, email, and messaging platforms.
- Understand the learner's background, goals, and motivations to recommend suitable upGrad programs.
- Provide accurate information about course offerings, admission requirements, and career outcomes. Being a mentor and guide to potential learners can look up to for career advice.
- Follow up with leads promptly and maintain a high conversion rate.
- Collaborate with marketing and operations teams to ensure a seamless enrollment experience.
- Maintain detailed records of interactions and progress using CRM tools.
Skills Required
- 3-5 years of experience in sales and business development, preferably EdTech
- Sales-driven mindset with the ability to clearly communicate offerings and meet revenue goals
- Excellent communication and interpersonal skills.
- Strong consultative selling ability and empathy for learners.
- Proficiency in CRM systems and Microsoft Office tools.
