About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post www.tollgroup.com
Position: Senior Customer Service Executive Ocean Freight (Vietnamese only)
Location: Nguyen Dinh Chieu, Xuan Hoa Ward, HCMC, Vietnam
Department: Seamaster
Join Toll Group and make an impact!
We're looking for a
Senior Customer Service Executive who is passionate about delivering exceptional service and ensuring smooth operations in ocean freight for US & Canada trade lanes. If you thrive in a fast-paced environment and love solving challenges, this role is for you!
What You'll Do:
- Deliver top-notch customer service to drive satisfaction and retention.
- Apply global service contracts (US & Canada) to provide competitive rates and smart solutions.
- Manage space allocation effectively to minimize shortfalls.
- Build strong relationships with customers, overseas agents, and shipping lines to resolve issues quickly.
- Handle end-to-end booking processes in CW1, ensuring accuracy and timely updates.
- Monitor shipment schedules, protect space allocations, and communicate changes proactively.
- Coordinate with internal teams to ensure seamless export operations.
- Solve problems proactively and keep stakeholders informed.
What We're Looking For:
- 35 years of experience in ocean freight customer service.
- Strong knowledge of US & Canada export contracts and booking processes.
- Proficiency in CW1 system is a plus.
- Excellent communication and problem-solving skills.
- Fluent in English.
Why Join Us
- Work in an international environment with growth opportunities.
- Competitive salary and benefits.
- Be part of a dynamic team driving global trade success.
How to apply: Send CV to HR Dept: [Confidential Information]
What moves you
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Are you excited about this role but are concerned you don't meet all the requirements If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you're interested in this role but your past experience doesn't align perfectly then please talk to us you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
To find out more about us visit www.careers.tollgroup.com
You must be entitled to work in Vietnam and be prepared to undertake pre-employment checks including a criminal history check and medical.
