Senior Customer Service

Company Overview

Blum Vietnam

Ho Chi Minh Office: 03 Vo Van Tan, District 3, Ho Chi Minh City

Ha Noi Office: 1st Floor, CT2 Building, Trang An Complex, No. 1 Phung Chi Kien Street, CT2B - Trang An Complex, Nghia Do Ward, Cau Giay District, Hanoi, Vietnam

Website: https://www.blum.com/vn/vi/

Blum is one of the worlds leading manufacturers of high-quality functional furniture fittings. Our productssuch as hinges, pull-outs, and lift systemsare commonly found in furniture, especially in kitchens, across the globe. For over 60 years, we have remained committed to our core principle: delivering exceptional quality in every product we develop and manufacture. Our aim is to create solutions that inspire and delight.

With around 9,000 dedicated employees worldwide, Blum continuously strives to perfect motion in furniture and currently sells products in more than 120 countries.

Blum Vietnam, established in 2009, is on a mission to become the leading provider of premium furniture fittings in Vietnam. We are committed to being recognized across all target segmentsdomestic kitchen manufacturers, export-oriented furniture factories, end consumers, homeowners, designers, architects, carpenters, and hardware retailersfor both our outstanding product quality and our equally strong service performance.

We believe our people are the driving force behind our success. As an employer, Blum Vietnam is dedicated to fostering a supportive and inspiring work environment where every individual can thrive and grow according to their unique talents.

Job Overview

We are seeking a motivated and experienced Senior Customer Service Executive to join our Customer Service team. This role is crucial in ensuring excellent customer experiences, smooth order processing, and effective coordination across internal departments.

Key Roles & Responsibilities

-Process customer orders and respond promptly to inquiries and requests

-Manage e-invoices, ensuring accurate and timely issuance

-Monitor and follow up on overdue customer payments

-Handle daily customer service operations with reliability and responsiveness

-Coordinate with Sales, Logistics, Warehouse, and other internal teams to fulfill customer requirements

-Provide back-office support to Sales & Marketing teams

-Liaise with both local and international clients

-Develop and maintain strong relationships with new and existing customers

-Prepare and submit weekly reports to the Manager

-Perform other related duties as assigned.

Qualifications & Requirements

-University degree in Supply Chain, Foreign Trade, Business Administration, or related fields

-Minimum 7 years of relevant experience in Customer Service, Supply Chain, Merchandising, Procurement, Purchasing, Order Management, Import-Export, Sales, or Sales Administration

-Strong communication skills and proven ability to deliver excellent customer service

-High emotional intelligence with strong collaboration and teamwork skills

-Proficiency in English (written and spoken)

-Strong negotiation and problem-solving abilities with a high sense of responsibility

-Detail-oriented with excellent organizational skills

-Proficiency in MS Office, SAP system knowledge preferred

-Understanding of Accounts Receivable/Invoicing processes is an advantage

-Ability to work both independently and in a team environment.

Benefits

-5-day work week (Saturday & Sunday off) if necessary

-Flexible working hour & Work From Home 1 day/ week

-12 annual leave days

-4 paid sick leave days per year

-13th month salary bonus

-Full social insurance based on actual salary

-MIC personal health insurance package

-After completing 1- year of service, the company will provide an additional MIC personal health insurance package for the employee&aposs spouse and children

-Annual premium health check

-Annual company trip & monthly team-building activities

-Training & development opportunities

-Annual performance & salary review

-Professional & friendly work environment

-Holiday bonuses (New Year, Labor Day, National Day)