About ADA
ADA is the Data and AI Experience Company. Present in 14 markets globally, we build intelligent experiences that power enterprise growth, spanning identity and authentication, personalization, commerce, and data & AI foundations; where every touchpoint earns trust, every interaction creates value, and every decision runs on real-time intelligence, so enterprises can stay ahead and deliver measurable outcomes. Our mission is to build the world's most intelligent growth platform for every client we serve. We work with over 1,500 global brands across CPG, Retail, Telco, BFSI, and Healthcare.
Role Summary
As a Senior Operations Analyst (COE & Operations Excellence), you will drive process standardization, operational efficiency, and scalable best practices across multi-warehouse and multi-vendor operations. This role sits at the center of operations—ensuring execution excellence while building structured, repeatable systems.
Accountabilities / Key Responsibilities
- Co-own SOP adherence with the Inbound/Inventory/Returns/ Inventory Manager. Drive SOP standardization & governance across operations (define, enforce, audit adherence)
- Structure ambiguous operational problems into scalable frameworks, SOPs, and solutions
- Identify operational gaps, cost leakages, and inefficiencies via data, and drive end-to-end improvements through automation and process innovation
- Implement data-driven performance management frameworks and operational dashboards. Partner with data and BI teams on interim reporting and data warehouse field requirements.
- Strategy projects — deliver projects commissioned by Operation Control Manager (onboarding new brands, vendor RFPs, network redesign, cost-out initiatives, system rollout support).
DELIVERY METRICS
- Warehouse cost optimization savings
- SOP compliance rate across warehouses
- Operational efficiency improvements
- On-time delivery of ad hoc projects commissioned by Head of SC
Qualifications
Bachelor's degree in Supply Chain, Business, Finance, or related field.
Experience
- 3+ years of experience in operations, operation finance business partnering, fulfillment, or supply chain management.
- Exposure to e-commerce, multiple vendors/ 3PL partners, or multi-brand operations is strongly preferred.
- Proven experience in process improvement, operations excellence, or COE initiatives.
Technical Competencies / Skills
- Advanced Excel (index/match, pivots, what-if, power query) — non-negotiable.
- Strong data visualization skills (PowerBI, Tableau or equivalent BI tools)
- Familiarity with WMS/OMS data structures and e-commerce marketplace ops (Lazada, Shopee, TikTok Shop).
- Expert-level process mapping
Behavioural Competencies / Skills
- Analytical rigour — comfortable with ambiguity and messy data.
- Influence without authority — drives accountability across teams and vendors.
- Bias for structure — turns ad hoc work into repeatable processes.
- Clear verbal & written communication skill set
- Cross-functional collaboration with operations, commercial, finance, and vendors
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Unfortunately, we are only able to contact shortlisted applicants. We encourage you to continuously visit our website www.adaglobal.com for regular updates on available roles
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