Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.
Your day at NTT DATA
As a Cloud Managed Services Engineer (L3) at NTT DATA, you'll play a key role in providing top-tier managed services to our clients. You will be responsible for proactively identifying and resolving cloud-based incidents and problems. By leveraging your deep technical expertise, you'll ensure our clients experience minimal disruptions and maximum efficiency. Your day will involve configuring, installing, testing, and managing client infrastructure to ensure it is always operational.
You will conduct necessary checks, apply monitoring tools, and respond to alerts, ensuring that problems are identified and logged promptly. Your role includes investigating third-line support calls, identifying the root cause of issues, providing on-site technical support, and collaborating with third-party vendors when necessary. Additionally, you will perform random reviews of incidents and service requests monthly, analyze them, and recommend ways to improve quality.
As part of your daily responsibilities, you will continuously provide feedback to clients, updating all necessary systems and portals. You will also proactively identify opportunities for work optimization, including automation.
When required, you may manage and implement projects within your technology domain, ensuring you meet client requirements and timelines effectively. Lastly, your role may include implementing and delivering disaster recovery functions and tests to ensure DATA protection and business continuity.
Key Responsibilities:
- Provide technical pre-sales support in articulating infrastructure design with in-depth product knowledge of at least two technology domains, focusing on computing, storage, EUC, virtualization, and networking.
- Drive solution sales by understanding clients technical needs and translating them into tailored solutions.
- Develop and maintain intermediate-level skills in public cloud platforms such as Azure, AWS, and GCP.
- Demonstrate strong expertise in technologies from AWS, Azure, GCP and other relevant vendors.
- Collaborate with sales teams to develop a well-informed infrastructure approach and monitor its implementation.
- Regularly assess and optimize infrastructure components, including hardware, software, and virtualized environments.
- Design and manage Cloud hybrid infrastructure solutions.
- Troubleshoot technical issues promptly and effectively.
- Assist with infrastructure migration and modernization strategies.
- Identify and recommend the best Cloud architecture options to align with the company's strategic goals.
- Translate project-specific requirements into scalable and efficient designs.
- Ensure the security and reliability of the Cloud environment.
- Provide training and support to teams interacting with the infrastructure.
- Monitor Cloud - infrastructure resource utilization and performance.
- Work with clients to understand their respective needs and implement solutions accordingly.
- Conduct migrations and upgrades as needed.
Mandatory Requirements:
- 4–6+ years of hands-on experience with public cloud platforms (Azure, AWS, or GCP; at least one primary platform).
- Strong experience designing, deploying, and operating production cloud infrastructure.
- Solid understanding of cloud infrastructure fundamentals: compute, networking, storage, and security.
- Hands-on experience with Hybrid Cloud environments (on‑premises to public cloud connectivity).
- Proven hands-on skills with Infrastructure as Code (Terraform), including modules, state management, and multi-environment deployments.
- Experience with container platforms such as Docker and Kubernetes (AKS, EKS, or GKE).
- Japanese language proficiency at JLPT N2 or above (N1 highly preferred), capable of technical discussions with Japanese customers.
- Good English communication skills for technical documentation and collaboration.
Skillset Requirements:
- Experience designing enterprise-grade cloud architectures with high availability, scalability, security, and cost efficiency.
- Strong knowledge of cloud networking: VPC/VNet design, subnetting, routing, firewalls/security groups, load balancers, VPN, and private connectivity.
- Experience in cloud migration projects (on‑premises to cloud, VM to container, or refactoring to managed services).
- Operational experience supporting cloud production environments, including incident handling and root cause analysis.
- Hands-on experience with CI/CD pipelines (Azure DevOps, GitHub Actions, GitLab CI).
- Understanding of GitOps concepts and tools such as FluxCD or ArgoCD is a strong plus.
- Experience with monitoring, logging, and observability tools (Azure Monitor, CloudWatch, Prometheus, Grafana, ELK).
- Working knowledge of cloud security best practices, IAM/RBAC, secret management, and compliance awareness.
- Experience working as a technical contact or cloud engineer for Japanese enterprise customers is highly preferred.
- Ability to explain technical designs, risks, and options clearly to both technical teams and customers.
Benefits:
- Competitive salary package
- Exposure to enterprise-scale infrastructure and real production systems.
- Training and career development toward L3 / System Specialist / Cloud Engineer.
- Full social insurance coverage based on salary.
- Probation with 100% salary.
- Annual bonuses and regular salary reviews.
- Training sponsorship for professional courses and certification exams.
- Comprehensive healthcare coverage for staff and their families.
- Regular health check-ups.
- 15 days of paid annual leave, plus 1 additional day for every 3 years of service, up to 20 days.
Work Schedule:
- Hybrid working policy
- Flexible start hours between 7:45 AM and 9:00 AM with manager approval.
Work Locations:
- Hanoi Office: Room 202, 2nd Floor, HITC Building, 239 Xuan Thuy street, Dich Vong Hau ward, Cau Giay District, Hanoi.
- Ho Chi Minh Office: Floor 20, Opal Tower, 92 Nguyen Huu Canh Street, Thanh My Tay Ward, Ho Chi Minh City.
Workplace type:
About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
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