Senior Cloud AIOps & Automation Engineer

Company Description

KIMEI Global, established in January 2021, specializes in providing high-quality Software Development and Offshore Development Center (ODC) solutions to global clients. With over 10 years of experience in the software industry, KIMEI has delivered more than 150 successful projects to 30+ clients across regions including Japan, Korea, the US, EU, Brazil, Australia, and Southeast Asia. Our mission is to empower businesses through digital transformation, innovation acceleration, and sustainable growth. Headquartered in Vietnam with an international office in Japan, KIMEI continues to deliver reliable and scalable technology solutions globally.

Integrate AWS CloudWatch, CloudTrail, Config, X-Ray into ServiceNow Event Management.

Integrate Azure Monitor, Log Analytics, App Insights.

Create a unified data model: standardize log fields, severity, asset identifiers.

Enable noise suppression rules in ServiceNow Predictive AIOps.

Autogroup AWS and Azure alerts from common root events.

Deploy baseline correlation rules for CPU, memory, latency, IOPS anomalies.

Configure RCA models in ServiceNow AIOps to analyze AWS + Azure anomalies.

Build dashboards for network/API latency, scaling failures, and resource contention.

Implement dependency mapping between apps infra cloud services.

Integrate device metrics into ServiceNow DEX.

Apply automated endpoint fixes (patch correction, disk cleanup, broken update repair).

Also confirm if you have cloud resources to deliver the following scope:

Automate common tasks:

Restart stuck EC2 instances / Azure VMs

Clear queue backlogs (SQS, Service Bus)

Redeploy failed containers

Restart failing App Services / Lambda / Functions

Apply AI to optimize cloud utilization (rightsizing, stopping idle VMs).

Analyze usage trends for AWS + Azure and automate scaling schedules.

Implement predictive spend alerts in ServiceNow.

Familiar with the following Tools:

ServiceNow Orchestration

AWS Systems Manager Automation

Azure Automation Runbooks

Vietnamese candidate only