Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
. Review, analysis and make decision on claim within own authority with Productivity/Efficiency in targets
(Thực hiện thẩm định hồ sơ bồi thường thông qua việc xem xét, đánh giá, v ra quyết định trong hạn mức cho phép với các chỉ tiêu về hiệu quả/năng suất lm việc trong mục tiêu lm việc hng năm)
. Meet the quality benchmark in claim decision based on quality-score, error rate, and different decision percentage.
(Việc thẩm định hồ sơ yêu cầu bồi thường phải đảm bảo theo tiêu chuẩn chất lượng, tỉ lệ sai sót ở mức tối thiểu (%) nhằm tăng lòng tin ở khách hng v luôn tuân thủ tiêu chí chi trả đúng, đủ)
. Contribute to achieve team's KPI (TAT, pending ratio, error rate)
(Cùng với bộ phận: đóng góp vo việc xây dựng v hon thnh chỉ tiêu, thnh quả của phòng)
- To make decision on the claim cases are quickly and exactly
- Sign-off person and mentor role: Countersign for claim assessor, trainee claim assessor within own authority and on- the- job training new claim assesors and jet claim assessors
- Support to claim assessor manager build Operating Manual, Internal guideline to build the assessment process is more efficiency and perfect.
- Support and join the projects related claim transformation/claim automation/enhance claim system to build and adapt with claim stratergy to increased customer experience
(Hỗ trợ v tham gia vo các dự án của Phòng để nâng cao trải nghiệm Khách hng theo hướng tự động hóa, số hóa v cải tiến quy trình)
- Support claim colleagues (investigators or administrators) in some certain situation (reading original medical record at the hospital, field assessment of disability, mentor for administrators…) and support underwriting section when increasing volume of NBUW (month-end, contest…)- if any
- Co-operate: with claim investigator in claimant/customer interview in some certain situation and to build up internal guideline, and claim guide
- Others: to be assigned by the line manager or Company's management (if any)
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.
