Senior Centre Manager

1. Strategic & Operational Leadership

- Develop and execute quarterly and annual strategies tailored to each center group (mature, developing, new)

- Lead performance reviews, assess center health, and reset priorities based on business needs

- Ensure alignment of center operations with company goals and compliance standards

- Monitor center KPIs and drive action plans to achieve or exceed targets

2. Business Development

- Manage and support sales performance across centers to meet enrollment and revenue goals

- Collaborate with Marketing to plan and execute local and tactical campaigns

- Identify underperforming centers and implement recovery strategies

- Analyze market trends and propose center-specific business growth initiatives

3. Customer Experience & Service Quality

- Support Training & Academic teams to ensure high-quality service delivery

- Monitor customer feedback and drive service improvement plans

- Promote and maintain consistent customer care standards across centers

4. Center Operations Management

- Oversee day-to-day operations across multiple centers, ensuring smooth workflows

- Manage facilities and ensure compliance with safety and operational policies

- Coordinate with relevant departments to resolve operational issues efficiently

5. Team Management & Development

- Lead, coach, and develop Centre Managers to enhance team performance and ownership

- Drive a culture of accountability, collaboration, and continuous improvement

- Support recruitment, onboarding, and training for key center roles

- Facilitate performance reviews and provide development feedback

6. Financial Oversight

- Monitor and control center budgets to ensure cost efficiency

- Analyze financial performance and provide insights to improve profitability (EBITDA)

- Collaborate with Finance team on forecasts and reporting

7. Government & External Relations

- Act as the company representative in dealings with local authorities

- Ensure centers comply with local regulations and reporting requirements