Senior Butler

Fresher

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Early Applicant

Job Description

Organization- Park Hyatt Phu Quoc

Summary

Supervise and support the Butler/Villa Host team in serving villa guests, ensuring personalized service and the highest standards.
Personally attend to VIP guests or guests with special requests, ensuring all needs are fulfilled promptly.
Coordinate villa preparation prior to guest arrival: inspect setup, amenities, equipment and cleanliness.
Assist with villa checkin/checkout processes, delivering an elevated and private guest experience.
Handle villa service requests: dining arrangements, transportation, decorations, private events, etc.
Train and mentor new team members on Butler/Villa Host procedures, communication skills and personalized service techniques.
Work closely with Housekeeping, Culinary, Engineering and other departments to ensure seamless villa service.
Monitor villa assets and report damages or maintenance needs.
Inspect minibar, amenities and items before guest arrival to ensure accuracy and completeness.
Act as the key liaison between guests and other departments to ensure maximum satisfaction.
Perform other tasks as assigned by the Villa Manager/Rooms Division Manager.

Qualifications

Diploma, College or University degree in Hospitality, Tourism or related fields.
Experience as a Butler/Villa Host or VIP service is preferred; not mandatory for candidates with good attitude and communication skills.
Strong communication skills with a polite, friendly and well-groomed demeanor.
Good English communication; additional languages are a plus.
Good organizational skills and effective handling of guest requests.
Detail-oriented, attentive and guest-service minded.
Willing to work shifts, including weekends and holidays; ready to assist guests at any time.