This is a remote position.
- You will support the Brand Managers of Lilly's Love and Wonderful Way - two of our core brands - in daily operations across Amazon, Shopify, and other e-commerce platforms. As a senior member of the team, you'll take the lead on execution across account health, compliance, and listing management, operating with greater autonomy and judgment than a typical associate, escalating and advising the Brand Manager on higher-stakes decisions. The Brand Manager remains accountable for overall account strategy and performance; you are their most trusted operational partner in getting it right.
Responsibilities:
- Support the Brand Managers in day-to-day operations across Amazon, Shopify, and other e-commerce platforms, with the autonomy to independently manage routine and moderately complex issues.
- Lead daily account health checks and drive resolution of policy warnings, stranded inventory, and suppressed listings - coordinating internally and with platform support, and looping in the Brand Manager on higher-risk or unresolved issues.
- Oversee product compliance tasks including documentation requests, safety/compliance submissions, and certification renewals, maintaining a well-organized and audit-ready system of records.
- Manage the full listing lifecycle - flat files/templates, variations, content uploads.
- Handle customer service escalations (buyer messages, reviews, cases), identify recurring issues, and propose corrective actions to the Brand Manager for sign-off.
- Lead monthly product return analysis and present clear insights and recommended actions to the Brand Manager.
- Stay ahead of Amazon policy and rule changes, assess potential impact on the brands, and flag risks with recommended actions.
- Coordinate with cross-functional teams to gather and deliver assets for listing optimization, storefront content, Shopify updates, and other brand initiatives, taking initiative to keep projects moving.
Requirements
- 3-6+ years of e-commerce experience, including at least 3 years of hands-on experience with Amazon Seller Central.
- Advanced spreadsheet skills (pivot tables, formulas, data analysis) preferred.
- Strong ability to work independently and manage ambiguity within a cross-cultural, cross-timezone team.
- Excellent written and verbal communication skills, strong organizational skills, and sharp attention to detail.
- Highly solutions-driven, with sound judgment on when to act independently versus escalate, and the ability to support the Brand Manager in key decisions.
