Job Description
Support Responsibilities:
- Respond to system inquiries and troubleshoot reported issues, and provide ongoing technical and user support in a timely manner
- Perform UAT for new features and follow bug fixes (if any)
- Train users on supported systems and provide process/system support, develop and maintain functional user documentation
- Become a subject matter expert on system applications
- Build strong relationships through problem understanding, ensuring timely resolution or escalation, and communicating promptly on progress
- Track system issues and enhancement requests for review and resolution by technical teams.
- Follow the issues with the regional development team to ensure hot fixes and faster-scheduled fixes.
Project Responsibilities
- Communicate with customers to understand their pain points and suggest practical solutions.
- Planning: Analyze business requirements/processes for project input. Then Review UAT Tes
- Assist with the rollout of the new system including the execution of testing, and training tasks
- Aid in creating and maintaining standard operating procedures, workflow diagrams, and training materials.
- Release Management: Communicate effectively across teams to meet project timelines and deliverables
Requirements
Must have:
- Good communication skills (verbal and written)
- Multi-task management skills with good prioritization techniques
- Fast learning skills with the ability to memorize and understand logic
- Empathy with user pain points
- Self-motivated and result-oriented, with a proactive approach to problem-solving
Nice To Have
- Experience with product support position in technical department/company
- Experience with logistic operation
- Experience with data analysis
- Experience in API testing
