Job Purpose
- Ensure effective debt collection on a balanced basis with the quality of services provided to customers through field collection operations, comply with the Company's regulations/processes, ensure progress and quality of assigned work.
- Contribute to the enhancement of efficiency in debt settlement activities by contributing ideas to develop debt settlement processes and guidelines
- Contribute to the enhancement of efficiency in credit operations by participating in fraud detection in the operational process
Key Accountabilities (1)
I. General Responsibilities
- Strictly follow AMC's Labor Regulations
- Perform work in accordance with policies, regulations, procedures, internal guidelines..., and service quality commitments.
- Comply with AMC's training and work arrangements
Key Accountabilities (2)
II. Professional Responsibilities
- Implement the field strategy, search, verify information and urge customers to pay back debts :
- Receive customer list, study historical records to understand customer information, debt and arrange priority list for handling, prioritize the implementation of collection of high-risk customers
- Implement Field Collections according to the right scenario and strategy, fully record operational results on the data system, ensuring KPIs are met.
- Implement the risk mitigation plan arising in the process of Field Collection:
- Receipt of customer requests
- Evaluate and analyze the current situation of customers and/or operational status
- Proposing on suitable risk mitigation plan
- Deploy the approved risk mitigation plan
- Participate in fraud detection in the operational process:
- Implement fraud detection in the process of checking customer records and actually touch to customers
- Notify manager about customers with fraud signal
- Coordinate with related parties to provide customer information with the consent of competent approval.
Key Accountabilities (3)
III. Perform other related tasks as requested by upper-level managers
Key Relationships - Direct Manager
Manager, Field Debt Collection/ Senior Manager, Field Debt Collection
Key Relationships - Direct Reports
None
Key Relationships - Internal Stakeholders
Relevant functions at AMC
Key Relationships - External Stakeholders
- Professional departments/branches/transaction offices of the debt transferor; - Competent state agencies such as local authorities, police, courts, procuracies, judgment enforcers,... - Other relevant organizations and individuals.
Success Profile - Qualification and Experiences
Degree/Occupation: College graduate or higher
Experience: Not required
English: According to the regulations of the Company from time to time
Expertise
- Preferably those having professional knowledge in the field of law, economics, finance and banking.
