Senior Account Manager(IMC/Creative agency)

Company Description DSquare Digital Communications is a leading digital agency with 16 years of experience delivering integrated marketing solutions that blend creativity, technology, data, and e-commerce. The agency focuses on building trusted, long-term partnerships with clients through strategic, results-oriented campaigns. DSquare is known for producing standout work that pushes the boundaries of digital innovation and brand experience. Team members collaborate across disciplines to craft impactful solutions that drive measurable business outcomes for a diverse portfolio of brands.

Role Description This is a full-time, on-site Senior Account Manager role based in Ho Chi Minh City, Vietnam. The Senior Account Manager will lead key client accounts, acting as the main point of contact, managing day-to-day communication, and ensuring strategic alignment between client objectives and agency output. Responsibilities include developing and presenting integrated communication strategies, briefing and collaborating with creative, media, and digital teams, and overseeing project timelines, budgets, and deliverables. The role will involve monitoring campaign performance, preparing reports, and proactively recommending optimizations to improve results. The Senior Account Manager will also mentor team members and contribute to new business pitches and proposal development.

Qualifications

• Experience in account management within an integrated marketing communications (IMC) or creative/digital agency environment, with a strong understanding of brand, digital, and social media ecosystems.
• Skills in client relationship management, stakeholder communication, and presentation, with the ability to manage expectations and build trust with senior client partners.
• Capability in campaign planning, project management, and coordination across creative, media, and production teams to deliver work on time and within budget.
• Analytical skills to interpret data and campaign performance metrics, translate insights into actions, and prepare clear, concise reports and recommendations.
• Demonstrated leadership abilities, including team coaching, cross-functional collaboration, and contribution to a positive, inclusive working environment.
• Bachelor's degree in Marketing, Communications, Business, or a related field; agency experience at a senior or similar level is strongly preferred.
• Fluency in English (spoken and written) and strong business communication skills; proficiency in Vietnamese is an advantage for client and internal collaboration.
• Comfort working on-site in Ho Chi Minh City, with the flexibility to handle multiple projects and deadlines in a fast-paced environment.