About Tag
At Tag, we bring bold ideas to life. As a global creative production and sourcing partner, we help the world's leading brands create content at scale, delivering campaigns that are more impactful, more efficient and more effective.
For over 50 years, we've partnered with some of the world's most iconic brands to accelerate speed to market while driving marketing efficiency and brand consistency across every channel. With operations in 29 countries and as part of Dentsu, a global leader in integrated marketing and communications, we bring together creativity, technology and production expertise to deliver end-to-end solutions across creative adaptation, digital content, print, Point of Sales Merchandising (POSM) and sourcing.
Just as we believe great work comes from bringing together different disciplines, we believe it comes from bringing together different people. Diverse perspectives, backgrounds and experiences are what drive our creativity, and we're committed to fostering an inclusive culture where everyone feels empowered to do their best work.
That commitment is reflected in the recognition we've earned, including Best Culture, Production Agency of the Year, and Outstanding SME in Gender Equality, Family Status Equality, and Racial Equality and Inclusion.
Learn more at www.tagworldwide.com
Position Summary
- The Senior Account Executive – Client Service plays a pivotal role in driving client satisfaction, overseeing project execution, and ensuring excellence across all Point-of-Sale Materials (POSM) projects.
- This role requires a proactive client-facing professional who not only manages day-to-day execution but also provides strategic input, supervises junior team members, and ensures alignment with client objectives. The Senior Account Executive will collaborate closely with internal teams and external suppliers, taking responsibility for delivering high-quality solutions, maintaining financial accuracy, and identifying continuous improvement opportunities.
Position Responsibilities
Client Management
- Act as the key point of contact for clients, ensuring strong relationships and consistent engagement.
- Provide strategic recommendations to enhance client POSM and retail activation strategies.
- Ensure deliverables align with client expectations, brand standards, and agreed KPIs.
- Represent Tag professionally and escalate issues appropriately while maintaining client trust.
Project Execution
- Lead end-to-end project management, including client briefings, creative alignment, sourcing, production, and installation of POSM materials.
- Supervise vendor selection, pricing negotiations, and awarding of projects with an emphasis on quality, cost, and speed.
- Monitor project progress, resolve challenges proactively, and ensure on-time, in-scope delivery.
- Provide technical guidance on materials, formats, and production processes
- Support Account Executives by reviewing work and providing mentorship.
Compliance and Finance
- Validate and approve quotations before client submission.
- Drive cost optimization and ensure compliance with procurement policies and KPI benchmarks.
- Manage budgets, invoicing, collections, and reconciliation with accuracy and transparency.
- Ensure clear ownership of deliverables using the RACI framework.
Continuous Improvement & Market Insights
- Keep up to date with industry innovations and best practices, sharing insights with clients and internal teams.
- Review project outcomes and identify workflow or process improvements.
- Contribute to development of sourcing strategies and cost efficiencies.
- Support Account Managers/Directors in business development or client growth initiatives.
Required Knowledge & Skills
Professional Experience
- 3–5 years of experience in account management, client service, or a related role, ideally within marketing services, POSM, or retail activation.
- Strong understanding of POSM production, sourcing, and procurement processes (materials such as paper, acrylic, wood, and metal).
- Experience managing complex, multi-stakeholder projects under tight deadlines.
- Exposure to brand or retail environments preferred.
Skills
- Strong client service and relationship-building skills.
- Advanced project management capabilities with attention to detail.
- Skilled in negotiation, vendor management, and cost control.
- Financial acumen to manage budgets, pricing, and reporting.
- Proficiency in English (written and spoken) is mandatory.
- Familiarity with project management and reporting tools.
- Leadership skills with the ability to coach and mentor junior team members.
Looking forward to doing meaningful work alongside talented people We'd love to hear from you.
Join a global team shaping creative production for some of the world's most recognised brands while building a career with purpose, scale and opportunity.
Tag is committed to an ethical and inclusive recruitment process and will never ask applicants for sensitive personal information upfront or make employment offers contingent on financial requests.
You don't need to tick every box to make an impact. If this opportunity excites you, click Easy Apply to submit your resume, expected salary and earliest availability.
All information provided will be treated in strict confidence and used solely for recruitment purposes.
