About The Team
The Seller Support team at SPX Express manages the end-to-end operational experience of Shoppee Top Sellers. We act as the key point of contact to ensure smooth parcel flow, fast issue resolution, and drive seller satisfaction through close collaboration with internal Ops teams.
Job Description
You will be responsible for supporting daily operations and issue resolution for Top Sellers using SPX delivery service on Shopee. Acting as a key point of contact, you will help ensure that Sellers clearly understand SPX's service processes, receive timely assistance on operational issues, and maintain high fulfillment performance. The goal is to strengthen Seller satisfaction and improve service quality through close coordination and proactive communication.
Key Responsibilities
- Act as the main point of contact for Top Sellers, supporting day-to-day operations and ensuring excellent performance (PFM) and experience.
- Coordinate with internal teams to resolve Seller-related operational issues quickly and effectively.
- Monitor key Seller performance metrics & propose solutions to improve service quality and operational efficiency.
- Support team leader in handling ad-hoc tasks or improvement projects related to Seller experience
Requirements
- Bachelor's degree in Business, Logistics, or relevant fields.
- 13 years of experience in Customer Support, E-commerce, or Logistics Operations is strongly preferred.
- Good communication and relationship management skills, especially with external partners or clients.
- Problem-solving mindset with the ability to coordinate across teams and follow up proactively.
- Familiarity with Seller operations, fulfillment metrics (e.g., PFM), and Shopee ecosystem is a plus.
- Organized, detail-oriented, and comfortable working in a fast-paced environment.
