About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post www.tollgroup.com
Job Summary
The Seafreight Manager is responsible for leading and overseeing all ocean freight operations to ensure service excellence, compliance, and customer satisfaction. This role requires strong leadership, customer engagement, and operational expertise to drive performance, optimize cost, and support continuous improvement.
Key Responsibilities
Operational Leadership
- Assign, plan, and supervise the execution of all ocean freight jobs to ensure timely and accurate service delivery.
- Ensure full compliance with TOLL's Compliance and Code of Conduct policies.
- Monitor and coach staff on the documentation and filing requirements for outbound shipments, including USA, Canada, Japan, and other destinations.
- Drive the team to meet all Operational Excellence KPIs set by BPO, including AR Timeliness & Accuracy, AP Incomplete Post Day, WIP, Accrual, and Job Close targets.
- Ensure maximum utilization of carrier space allocation and oversee space control management.
- Review and approve job profit for each shipment, ensuring accurate billing and cost control.
- Manage all Ocean team reporting requirements.
Customer & Stakeholder Management
- Build and maintain strong relationships with customers to understand needs and ensure customer satisfaction.
- Coordinate with internal departments, local and overseas colleagues, and external partners to achieve seamless operations.
- Communicate effectively across various levels and functions to foster collaboration and rapport.
- Work closely with Legal on contract reviews, LOIs, and other required documentation.
Vendor & Carrier Management
- Negotiate competitive rates with carriers and vendors to support business profitability.
- Maintain healthy and strategic long-term relationships with service providers.
Performance & Financial Management
- Drive the team to achieve productivity targets set in the TOLL system.
- Achieve product volume and P&L performance targets.
- Collaborate with Finance to meet Cash Flow KPIs, including DSO, DPO, CCC, and AR Overdue %.
- Track, measure, and evaluate individual performance; provide feedback to improve overall efficiency and capability.
Safety & Compliance
- Ensure all operations adhere to company policies, standards, and safety procedures.
- Submit monthly safety reports.
- Perform other tasks assigned by the Management team, with a focus on operational excellence and compliance.
Desired Skills & Experience
- Minimum 57 years of experience in seafreight operations within international or multinational logistics companies.
- Strong knowledge of international freight forwarding, ocean freight, and SeaAir services.
- Excellent negotiation, problem-solving, and analytical skills.
- Ability to interpret and analyze data for decision-making.
- Strong teamwork, leadership, and self-motivation.
- Effective presentation skills using various digital tools and software.
- Strong organizational and time management skills; able to handle multiple priorities.
- Proficiency in MS Office applications (Word, Excel, PowerPoint).
- English proficiency at intermediate level or above (all 4 skills).
- IMO/IMDG certification is an advantage.
- Ability to work under pressure with a proactive, Can-Do attitude.
- High accuracy and attention to detail.
What moves you
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Are you excited about this role but are concerned you don't meet all the requirements If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you're interested in this role but your past experience doesn't align perfectly then please talk to us you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
To find out more about us visit www.careers.tollgroup.com
You must be entitled to work in Vietnam and be prepared to undertake pre-employment checks including a criminal history check and medical.
