Seafreight Manager (Logistics)

Job Description

1. Team & Operation Management

• Manage, build and continuously improve sea freight operation processes to ensure efficiency, accuracy, and service quality.
• Plan, assign, supervise, and optimize daily tasks for the Sea Freight team.
• Monitor staff performance and ensure operational KPIs are achieved.
• Handle complex operational issues that staff cannot resolve.
• Provide backup support when team members are on leave.

2. Booking Control & Shipment Management

• Supervise booking requests and ensure booking confirmations are issued to customers within the committed timeline.
• Control and manage the dummy booking list, especially during peak seasons.
• Closely monitor shipment status and proactively resolve operational problems.
• Ensure all shipment handling tasks are completed on time and in compliance with SOPs.

3. Coordination with Documentation Team

• Confirm, implement, and hand over SOPs to the Documentation team.
• Provide agent and carrier information to Documentation staff to ensure smooth shipment execution.
• Ensure smooth coordination between Sea Freight Operations and Documentation for accurate and timely document processing.

4. Pricing & Agent Support

• Provide sea freight rates for import and export shipments to overseas agents.
• Support the Sales and Customer Service teams with operational and routing solutions when required.

5. Vendor & Carrier Relationship Management

• Develop, maintain, and strengthen relationships with shipping lines, NVOCCs, trucking companies, and overseas agents.
• Monitor and control service quality of carriers and suppliers.
• Provide regular feedback and improvement suggestions to the General Manager/Operations Director.

6. Complaint Handling & KPI Management

• Handle customer complaints related to sea freight operations.
• Handle internal complaints from other departments.
• Implement CAPA (Corrective and Preventive Actions) for operational issues.
• Evaluate and manage KPIs of Sea Freight team members.

7. Reporting

• Prepare monthly lifting reports (shipment volume reports).
• Prepare monthly operation performance reports of the Sea Freight Department.

8. Training & Team Development

• Train and onboard new employees in the Sea Freight team.
• Develop training programs in coordination with Management and related departments.
• Participate in building and improving operational workflows and SOPs with Management and related departments.

9. Compliance & Process Improvement

• Continuously update knowledge of regulations related to shipping, international transportation, and logistics.
• Proactively propose solutions and improvements to enhance operational efficiency and service quality.
• Ensure proper filing and storage of operational and shipping documents in accordance with company policy and legal requirements.

Job Requirements

• Bachelor's degree in Logistics, International Business, Foreign Trade, Supply Chain Management, or related fields.
• Minimum 3 years of experience in Sea Freight Operations Management within a Freight Forwarding company.
• Strong knowledge of international sea freight operations (Import & Export), Incoterms, and shipping documentation.
• Proven leadership, problem-solving, and team management skills.
• Strong communication and negotiation skills with carriers, agents, and customers.
• Good command of English in reading, writing, and professional communication with international partners.
• High sense of responsibility, integrity, ability to work under pressure, and long-term career orientation in logistics.

Benefits

• Probation: 2 months.
• Working time: 08:00 17:30 (Monday to Friday and Saturday morning, 90-minute lunch break).
• Salary: Negotiable.
• Full participation in Social Insurance, Health Insurance, and Unemployment Insurance during probation.
• Professional and friendly working environment with career development opportunities.
• Annual company trip.
• 13th-month salary, holiday bonuses, and other benefits in accordance with company policy.

Company InformationAddress: 10th Floor, Satra Building, 275B Pham Ngu Lao Street, Ben Thanh Ward, Ho Chi Minh City.