ABOUT THE JOB
- Manage and administer the Salesforce CRM system for internal users across the organization.
- Provide daily support and troubleshooting for users during the adoption and usage of the new CRM system.
- Gather, analyze, clarify, and verify business requirements from stakeholders and end users. • Translate business requirements into clear functional documents, user stories, process flows, and system documentation.
- Collaborate with technical teams/vendors to ensure requirements are implemented correctly.
- Configure and maintain Salesforce features including workflows, reports, dashboards, user access, validation rules, and automation.
- Conduct system testing/UAT support and ensure delivered solutions meet business expectations.
- Support training sessions and create user guidance materials when needed.
- Proactively identify opportunities for process improvement and system optimization.
- Stay updated on Salesforce capabilities and business processes to recommend suitable enhancements.
ABOUT YOU
- Bachelor's degree in computer science, Information Technology, or related technical fields.
- From 3+ years of experience in Salesforce Administration, Salesforce Consultant, or a similar hybrid role.
- Strong hands-on experience with Salesforce CRM administration and support.
- Good understanding of business processes, especially CRM-related workflows.
- Ability to gather requirements, verify business needs, and create clear documentation.
- Experience working closely with business users and cross-functional stakeholders.
- Good analytical thinking, problem-solving, and communication skills.
- English communication skills at intermediate level or above (approximately 6/10+), especially for meetings and documentation.
- Proactive, quick learner, detail-oriented, and willing to explore business operations deeply.
- Good command english
- Experience supporting CRM implementation or transformation projects.
- Familiarity with Agile/Scrum working environments.
WHY AMARIS
- Competitive salary and 13th-month salary
- 14+ annual leaves per year
- Premium healthcare insurance, starting from your probation period
- Project reviews and yearly performance appraisals
- Annual company trips
- Teambuilding activities: Team lunch/dinner, events, and celebrations, sports clubs (football, yoga, badminton, etc.)
- International team with flexible working time + hybrid working
- Tailor-made career path
- Technical workshops and training courses
- Mobility: Opportunities to be on-site abroad in our offices in over 60+ countries
Equal Opportunity
Amaris Consulting is proud to be an equal opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.
