Sales Support Manager/Merchandiser

Location: Ho Chi Minh city, Vietnam Shenzhen, China

Department: National Accounts / Big Box Retail

Reports To: President of National Accounts

Compensation: 25,000 30,000RMB/month

Position Summary

The National Accounts Sales Support Manager serves as the operational backbone of the National

Accounts organization, providing end-to-end administrative and project management support

across their respective major U.S. big box retail account, including: Costco, Sam's Club/Walmart,

Target, Lowe's, Menards, BJ's, Home Depot, and others.

This individual will be responsible for driving every item, program, and product initiative from

inception through final delivery ensuring alignment across internal teams in China and the U.S.,

maintaining strict adherence to retailer timelines, and safeguarding executional excellence at

every stage of the product lifecycle.

Given the scale and complexity of national retail programs, this is a mission-critical role requiring

exceptional organization, cross-functional coordination, and deadline management across multiple

concurrent projects.

Key Responsibilities

Retail Program Administration

- Serve as the primary administrative support lead for all assigned national retail accounts.

- Manage item setup documentation, vendor forms, compliance paperwork, and retailer

portals.

- Maintain accurate records of all program details, timelines, specifications, and approvals.

- Coordinate submission of product data, packaging details, testing requirements, and

regulatory documentation.

End-to-End Project Ownership

- Drive each product and program from concept approval through production, shipment, and

retail delivery.

- Build and manage critical path timelines for every SKU and retail initiative.

- Proactively identify risks to deadlines and escalate solutions before issues materialize.

- Ensure all retailer milestone dates are achieved (line reviews, POs, packaging sign-off, ship

windows, etc.).

Cross-Functional Coordination

- Act as liaison between:

o U.S. National Accounts Sales Team

o Product Development

o Packaging Engineering

o Compliance & Testing

o Production Planning

o Logistics & Shipping

- Ensure all teams are aligned on retailer requirements, specifications, and delivery timelines.

- Facilitate regular project status updates across stakeholders in both China and the U.S.

Timeline & Deadline Management

- Oversee multiple retailer programs simultaneously, each with unique timelines and

requirements.

- Maintain master tracking documents and dashboards across all accounts.

- Hold internal teams accountable to milestone commitments.

- Ensure production and shipping schedules align with retailer in-stock dates.

Retailer-Specific Execution

- Learn and manage the operational nuances of each retailer (routing guides, packaging specs,

labeling, testing protocols, etc.).

- Coordinate retailer compliance requirements to avoid chargebacks or delays.

- Support sales leadership in preparing for line reviews, item launches, and replenishment

programs.

Reporting & Communication

- Provide weekly status reports on all active programs.

- Flag risks, bottlenecks, or delays with recommended corrective actions.

- Maintain clear documentation trails across all projects.

Qualifications

- Bachelor's degree in Business, Supply Chain, Merchandising, or related field.

- 57+ years experience in sales support, account management, project management, or retail

operations for big box retailers (Costco, Sam's Club, Target, Home Depot, Walmart, etc.)

- Fluent in Mandarin and English (written and verbal).

- Experience working with U.S. retailers and China-based manufacturing teams.

Core Competencies

- Project Management Excellence Ability to manage dozens of concurrent SKUs/programs.

- Detail Orientation Precision in documentation, compliance, and timelines.

- Cross-Cultural Communication Seamless coordination between U.S. and China teams.

- Deadline Discipline Operates with urgency and accountability.

- Problem Solving Anticipates risks and drives solutions proactively.

- Organizational Rigor Mastery of trackers, critical paths, and milestone management.

Success Metrics (KPIs)

- On-time milestone completion rate.

- On-time production and shipment delivery.

- Retailer compliance accuracy (labeling, packaging, testing).

- Reduction in chargebacks or routing violations.

- Internal stakeholder satisfaction.

- Program launch accuracy and speed.

Why This Role Matters

This position is the execution engine behind National Accounts growth. As retailer programs scale

in size and complexity, flawless administrative coordination and timeline management are

essential to maintaining credibility, securing future business, and delivering operational excellence

to our largest partners.