Sales Support Intern- JD Young Program

About JD Industrials

JINGDONG Industrials, also known as JD Industrials, is dedicated to achieving ultimate operational efficiency in the industrial world through technology. It delivers reliable, digitally intelligent supply chain solutions across industries, enabling data to flow freely and goods to move less. With robust digital infrastructure, advanced supply chain technologies, and sophisticated operational expertise, it has long specialized in industrial manufacturing sectors. The company's deep industry knowledge has enabled it to deliver specialized, practice-driven solutions that help industrial supply chains reduce costs, improve efficiency, ensure supply stability, and maintain compliance.

Positioned as a Trustworthy One-Step Global Supplier for Long-Tail Goods, JD Industrials International provides comprehensive end-to-end industrial supply chain solutions to large overseas enterprises, multinational corporations, and Chinese companies expanding internationally. Currently, its international operations continue to grow into Brazil, Thailand, Indonesia, Malaysia, Vietnam, Hungary, Turkey, Saudi Arabia, and more.

JD Young Program Overview

The JD Young Internship Program aims to cultivate young talent by providing opportunities to enhance their professional skills and accelerate their growth. It is also designed to identify highpotential candidates suited for the JD Star Program.

Job Location

Toong office, 126 Nguyen Thi Minh Khai, Xuan Hua ward, Ho Chi Minh city, Viet Nam.

Job Responsibilities

1. Basic Operation Support: Responsible for the daily data collation of the business industry sales group, and provide effective support for team decision-making through accurate data processing.
2. Collaborative processing of after-sales issues: Follow up after-sales consultation throughout the process, promptly feedback the progress and results to customers, collect customers opinions and suggestions on the after-sales process, and promote the continuous optimization and upgrading of the after-sales system.
3. Coordinate and follow up on fulfillment issues: Real-time monitoring of order fulfillment status, once an abnormality is found, quickly link logistics, warehousing and other departments, efficiently solve the problem, and ensure that the order is delivered on time.

Job Requirements

1. Currently enrolled in a Bachelor's or Master's degree program, with a preference for students majoring in supply chain, e-commerce, or related fields.
2. Proficiency in Vietnamese, English AND Mandarin required for effective communication within the team and with customers.
3. Proficient in office software, familiar with e-commerce platform operations, with relevant experience preferred.
4. Strong communication, coordination, and learning abilities, with a sense of responsibility, innovation, and teamwork spirit.
5. At least 3 months of internship duration. We are urgently hiring and hope to have the intern join ASAP!