Sales Support (Freight Forwarding)

I.                  MAIN ROLES

-         Work closely with the Sales team in customer implementation and account management activities.

-         Coordinate information between customers and internal operational departments to ensure shipments are handled effectively.

-         Proactively monitor, resolve arising issues, and continuously improve customer experience.

-         Contribute to building long-term customer relationships, supporting company revenue growth and service reputation.

II.              JOB DESCRIPTION

-         Support the Sales team in consulting customers, developing logistics solutions, and preparing service quotations.

-         Collaborate with related departments to execute shipments, monitor progress, and ensure service quality.

-         Receive, handle, and provide timely responses to customer inquiries, requests, and complaints.

-         Proactively update customers regarding shipment status, solutions, and related information.

-         Maintain, support, and develop relationships with assigned customers.

-         Assist in contract negotiation, completion of agreements, and related documentation.

-         Coordinate in monitoring outstanding payments and supporting debt collection activities.

-         Prepare regular reports and perform other tasks assigned by the Manager.

III.           JOB REQUIREMENTS

-         Bachelor's degree in Logistics, Import-Export, Economics, or related fields.

-         Minimum 2 years of experience in Customer Service, Sales Support, or Logistics Operations.

-         Good communication skills in English.

-         Strong communication, coordination, negotiation, and problem-solving skills.

-         Proficient in Microsoft Office applications.

-         Careful, proactive, responsible, and able to work effectively under pressure.

-         Customer-oriented mindset with a desire for long-term career development in the Logistics industry.

III.           BENEFITS

-         Competitive Income – Deserved Recognition: Attractive salary with periodic performance reviews. Annual bonuses ranging from 3–8 months salary (13th month & KPIs) + Sales Bonus (if any) + Holiday/Birthday bonuses. 

-         Flexibility for Efficiency: A supportive environment that promotes work-life balance. 

-         Full Social Benefits: Social insurance, health insurance, unemployment insurance, Health Insurance, and annual leave; clear learning opportunities and career advancement paths. 

-         Transparent Culture – Empowerment: Results-based evaluations; high performers are recognized and developed quickly.

-         Modern Workspace: Internal canteen, comfortable working environment, and full amenities. 

-         Engagement & Rejuvenation: Domestic and international travel, periodic health check-ups, Year-End Party, and internal activities. 

-         Most staff achieve 3–5 months of bonuses per year; top performers can exceed this based on capacity. We don't just look for those who finish tasks, but those who want to grow long-term with the company.

IV.           WORKING HOURS

-         Monday to Friday: Morning 8:00 AM – 12:00 PM, Afternoon 1:30 PM – 5:30 PM. 

-         Saturday: Morning 8:00 AM – 12:00 PM (2 Saturdays off per month).

V.               LOCATION

-         39-41 B4 Street, An Khanh Ward, Thu Duc City (Former District 2), Ho Chi Minh City (Sala area).

VI.           CONTACT

-        Email: [Confidential Information]

-        Tel: (+84) 28 3636 3888 – Ext: 126 (Ms. Dung)