Sales Supervisor

Job Description:

1. Job Purpose

Drive business growth aligned with company strategy and achieve assigned sales targets.

Manage customer relationships to ensure high satisfaction and retention.

Identify and acquire new customers to expand revenue.

Manage business information, reporting, and cross-functional coordination.

Lead and support a sales team of 24 members.

2. Key Responsibilities

Business Development (40%)

Identify and engage new prospects across ITL services (freight forwarding, contract logistics, etc.) to drive revenue.

Plan, supervise, and follow up on sales team activities to meet departmental goals.

Maintain customer databases and ensure accurate reporting in CRM and monthly reports.

Customer Relationship Management (15%)

Coordinate with internal departments to resolve customer requirements effectively.

Ensure zero bad debt.

Operational Excellence (15%)

Develop strong partnerships with vendors/suppliers to optimize pricing and service quality.

Establish and improve SOPs and sales processes to prevent issues and support operations.

Conduct market research and support strategy implementation.

Submit accurate and timely reports as required.

People Management (10%)

Lead, train, and develop a high-performing sales team.

Participate in at least 90% of company training programs and activities.

Qualifications

Education & Experience

Bachelor's degree required.

Minimum 5 years of experience in logistics/freight forwarding, including at least 2 years as Senior Sales Executive.

Skills

Strong communication and presentation skills.

Advanced sales techniques; good negotiation skills.

Proficient in MS Office and CRM systems.

Good command of English.

Ability to adapt in a dynamic environment; good analytical mindset.

Personal Attributes

Self-disciplined, proactive, and customer-oriented.

Open-minded with cultural awareness.

Ability to identify and develop new business opportunities.

Willing to travel for business.

Benefits:

• 13th-month salary + bonus.
• Full salary-based insurance and personal health insurance.
• 100% salary during the probation period.
• Annual leave & Special leave on your birthday.
• Employee family bonding activities: Family Day, Happy Hour, Yoga Club at the company.
• Training programs for career development.
• Company trips and fun internal activities.