Company: STADA Vietnam/STADA Pymepharco
Location: HCMC - Viettel Tower
Position: Sales Operations Supervisor
Reporting line: Commercial Head
1/Benefit:
- 100% SHUI contribution from the first working month
- 15 days annual leave/year
- Lunch allowance
- Healthcare Insurance covered for 2 dependents
- Birthday, Tet, holidays...bonus
- Friendly, open and comfortable MNC working environment
- Other benefits following current labor law
2/Key Requirements
WORKING EXPERIENCE:
- 5 years of experience in sales operations, account management, or a similar role.
- Proven experience in the pharmaceutical or healthcare industry in Vietnam is highly desirable.
COMPETENCIES:
- Strong understanding of sales processes, contract management, and customer relationship management.
- Excellent negotiation, communication, and interpersonal skills.
- Detail-oriented with strong organizational and time management skills.
- Ability to work collaboratively with cross-functional teams and manage multiple priorities effectively.
OTHERS:
- Proficient in CRM and sales analytics tools (e.g., Salesforce, Power BI). Advanced Excel and Microsoft Office skills
3/Main Responsibilities:
Mindset:
- Champion Growth Mindset.
- Drive the adoption of strategic thinking and proactive planning across the organization.
- Facilitate cross-functional collaboration to enhance sales performance.
- Purpose & Values: Constantly work to build a team environment that is embedded with our STADA Purpose and 4 Values.
Sales Operations
1. Customer Ownership & Sales Targets:
- Take full ownership of assigned key customer accounts.
- Drive sales performance to meet or exceed specific sales targets for assigned customers.
2. Sales Process Management:
- Manage the entire sales cycle for key customers, from lead generation to order fulfillment.
- Ensure all sales activities comply with company policies, procedures, and best practices.
3. Contract Management:
- Prepare, review, and negotiate commercial contracts and agreements for key customers.
- Ensure all contracts align with corporate standards and objectives.
- Monitor compliance with contractual obligations and proactively address any discrepancies.
4. Purchase Order (PO) Management:
- Oversee the processing and management of purchase orders (POs) for key customers.
- Ensure timely and accurate fulfillment of orders to meet customer expectations.
5. Inventory & Delivery Coordination:
- Collaborate with internal teams to monitor inventory levels and coordinate deliveries based on customer needs.
- Ensure efficient and effective delivery schedules to maintain customer satisfaction.
6. Record Keeping & Reporting:
- Maintain accurate and up-to-date records of all transactions, communications, and account activities related to key customers.
- Provide regular reports and updates on account performance, sales metrics, and operational efficiency.
Team Collaboration and Leadership
- Be an active and proactive key member of the Commercial team
- Create a sense of common purpose across local commercial teams and cross-functional teams and share business/sales imperatives, by establishing clear and positive messages about what needs to be achieved.
- Closely working with external partners and internal stakeholders to support training initiatives.
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