Job Overview
- Job title: Sale Operations Specialist
- Direct Manager: Operations Manager
Established in 2019 as Vietnam's pioneering Buy Now, Pay Later provider, Fundiin is evolving into a data-first, AI-enabled platform for financial services in 2026. Fundiin partners with leading banks and financial institutions to orchestrate and optimize the distribution of a wide range of products - from BNPL and personal loans to credit cards - through a single and seamless app.
Leveraging proprietary data and AI-driven decisioning, Fundiin matches consumers with the most relevant offers, improving approval rates, user experience, and partner performance. By delivering a fully digital, end-to-end journey, Fundiin enables millions of users to access financial products with greater clarity, confidence, and control.
Role Overview
The Sales Operations Specialist is responsible for supporting the successful implementation and operation of the Car Loan Top-up product by providing training, operational support, sales data management, and partner network development. This role works closely with showroom sales teams and internal stakeholders to ensure smooth sales execution, accurate commission processing, and business growth.
What you will working on:
Product Training & Sales Support
- Deliver product training to showroom sales teams on the Car Loan Top-up product, including product features, sales processes, policies, and customer consultation guidelines.
- Provide ongoing support and answer inquiries from showroom sales teams throughout the sales process.
- Assist showroom sales representatives in creating loan applications, monitoring application status, and guiding customers through the registration process on the system.
- Collaborate with internal teams to ensure loan applications are processed efficiently and customers receive timely support.
Sales Operations & Data Management
- Perform data reconciliation and validation for sales transactions, loan applications, and business performance.
- Verify and cross-check commission calculations for Sales Representatives, Sales Managers, Business Directors, and Regional Directors.
- Coordinate with cross-functional teams to ensure accurate, complete, and timely commission payments.
- Prepare and maintain sales reports, operational dashboards, and performance data for management.
Business Network Development
- Build and maintain relationships with showroom sales teams while expanding connections with Sales Managers, Business Directors, and Regional Directors.
- Support the identification and onboarding of new showroom partners to expand the company's business network.
- Work closely with the Business Development and Sales teams to drive product adoption and business growth across partner showrooms.
Other Responsibilities
- Perform other duties as assigned by the Line Manager.
- Continuously identify opportunities to improve operational processes and enhance sales efficiency.
What you will need:
- Bachelor's degree in Business Administration, Finance, Banking, Economics, or a related field.
- 1–2 years of experience in Sales Operations, Sales Support, Business Operations, Sales Administration, or a similar role.
- Previous experience in consumer finance, banking, fintech, automotive financing, or insurance is preferred.
- Strong communication and presentation skills with the ability to train and support sales teams.
- Proficient in Microsoft Excel or Google Sheets, with strong analytical and data reconciliation skills.
- Detail-oriented, highly organized, and capable of managing multiple tasks simultaneously.
- Strong problem-solving skills and the ability to collaborate effectively across departments.
