Sales Operations Manager

Dat Bikeis a technology startup whose mission is to drive mass adoption of green transportation. We make the most compelling and dependable electric bikes so that customers can just switch without making any compromises. To do this, we welcome the brightest people to join our journey.

Dat Bike team consists of young, ambitious people who are result driven. We want to grow Dat Bike to become a giant in the world. Join us if you want to make something great, from scratch!

You will own and operate Dat Bike's sales operations backbone across retail and dealership channels, ensuring accurate processes, system governance, data integrity, and operational control to support scalable sales growth.

You will be report directly to Director of Sales & Customer Experience.

1. Dealership operations

• Oversee administrative and operational processes for new store openings and renovations, including budget tracking and contract coordination.
• Maintain nationwide dealer data, contracts, and payment tracking, ensuring policy and system compliance.

Incentive, warranty, and reconciliation

• Calculate and reconcile sales incentives and bonuses for company-owned stores and dealerships per trade policies.
• Reconcile warranty claims across channels in coordination with Finance and After-sales teams.

Inventory and order management

• Conduct and coordinate inventory checks for vehicles and materials at stores and dealerships; investigate variances.
• Oversee inventory management to ensure optimal stock levels and product availability.
• Own end-to-end sales operations processes: order management, fulfillment, invoicing coordination, and post-sales adjustments.

Systems management (DMS & SAP)

• Manage sales systems (DMS, SAP), ensuring data accuracy and proper usage.
• Create and manage user accounts based on predefined access rights.

Performance analysis and reporting

• Monitor and analyze sales data to evaluate performance and identify trends.
• Prepare regular reports on sales performance, customer feedback, and operational efficiency.
• Provide actionable insights and recommendations to senior management.

• At least 5 years of experience in sales operations, sales admin, or commercial operations.
• Established record of accomplishment managing operations to deliver the highest quality and standards.
• Hands-on experience with DMS, SAP, CRM, or ERP systems.
• Strong reconciliation, data accuracy, and process ownership mindset.
• Detail-oriented, structured, and comfortable in a fast-scaling environment.

• Salary: negotiable.
• Meal support according to company policy.
• Social insurance.
• MIC insurance.
• Discount price to buy a Dat Bike.

Dat Bike Factory, Lot II-1, Road No. 1, CN2 Group, Tan Binh Industrial Park, Tay Thanh Ward, Ho Chi Minh City