Position Summary
The Sales Operations Manager is responsible for optimizing sales processes, enhancing operational efficiency, and supporting revenue growth. This role works closely with cross-functional teams to ensure seamless coordination across sales, supply chain, finance, and logistics while maintaining high standards of accuracy, compliance, and performance.
Key Responsibilities
1. Sales Strategy & Performance Management
- Develop and implement strategic plans to optimize sales operations and maximize revenue generation.
- Analyze sales data and performance metrics to identify trends, opportunities, and areas for improvement.
- Design and implement sales forecasting models to accurately predict sales trends and inform business decisions.
- Drive continuous improvement initiatives to enhance sales processes, operational efficiency, and overall performance.
- Prepare monthly reports and month-end closing data in tabular format for senior management and BOD.
2. Cross-Functional Collaboration
- Collaborate with Supply Chain, Sales, Marketing, Finance, and other departments to streamline processes and ensure cross-functional alignment.
- Build and manage stock levels of materials and finished goods to ensure on-time delivery while maintaining optimal inventory levels.
3. Systems & Tools Optimization
- Manage and optimize sales tools and technologies (CRM, SAP, BI, etc.) to support the sales team and improve productivity.
- Develop and maintain sales policies, procedures, and documentation to ensure compliance and consistency across the organization.
4. Logistics & Shipping Operations
- Support cargo shipment planning including:
- Vessel nomination
- Shipping advice
- Insurance declaration
- Discharge port agent appointment
- Load/discharge operations
- Closely monitor cargo status and provide recommendations to traders or management when necessary.
- Manage and ensure accuracy of all shipping documents, including:
- Bill of Lading (B/L)
- Commercial Invoice
- Packing List
- Certificate of Origin
- Surveyor Certifications
- Ensure timely and accurate settlement of Accounts Receivables and/or Payments, including laytime, freight differential, and related costs.
5. Team Leadership
- Lead, coach, and mentor the Sales Operations team.
- Provide guidance, performance management, and professional development opportunities.
6. Additional Responsibilities
- Prepare invoices and title documents for the Accounting Department as required.
- Undertake ad-hoc assignments as requested by the Operations Department, Managers, or BOD.
- Perform other duties as assigned.
Requirements
Education
- Bachelor's degree or higher in Business Administration, Sales Management, Logistics, Finance, or related fields.
- Additional certifications in CRM/SAP systems, supply chain management, or sales analytics are an advantage.
Experience
- Minimum 5 years of relevant experience in Export Sales Operations, Supply Chain, Logistics, or Commercial Operations.
Skills & Competencies
- Good command of English; Chinese proficiency is preferred.
- Strong numeracy skills with high accuracy and attention to detail.
- Intermediate to Advanced proficiency in MS Office.
- Experience with CRM/SAP systems is preferred.
- Strong analytical skills with the ability to deliver insightful reports that inform strategic decisions.
- Excellent written and verbal communication skills.
- Strong problem-solving skills.
- Ability to collaborate effectively with teams, customers, management, and sales stakeholders.
